Goodlife Health Clubs Wantirna - Wantirna (VIC)

2 /5 Hauwa Jubril: I recently cancelled my membership with this gym. From the beginning, I felt more like a number than a valued member. The staff were very eager to get me signed up, but once I joined, the attention and care seemed to stop there. Some of the little extras that were promised at sign-up were never provided, which left me feeling disappointed and misled. While the facility itself was outstanding, the overall experience didn’t live up to what was advertised, and I didn’t feel supported in my fitness journey.

5 /5 Kali Lane: The club and class instructors are great, so friendly and helpful. Shout out to Lisa and Helen, they are brilliant! The facilities are also fantastic with many options for how youd like to keep fit including a steam room and sauna for recovery. Highly recommended!

1 /5 Parmida Najibi: My friend had a good experience with this gym originally hence why I decided to join as per her recommendation. While I initially had a good experience at this facility, on a Friday night after we finished our tennis practice we left a bag containing a noticeable amount of cash in the change rooms. While we do acknowledge that the gym has no responsibility in regards to lost items in the change rooms, we were the last people that left the gym at 9:10 pm and the staff had to literally close the doors behind us. A few minutes later we received a call from a cleaning lady stating that we need to come back immediately and take our bag. Keep in mind that the cleaner responsibility is to hand every found items to the manager and the manager will contact the owner. When the cleaner contacts the owner herself there is already Something suspicious about it. While we got the bag back from the cleaner she was clearly in distress. And to no one’s surprise the cash was gone. While we experienced financial loss due to Gym’s cleaning service, how the facility handled the situation was even more disappointing that the financial loss. Money comes and goes but the ruined experience is what is going to stay with a person forever and how this gym and the facility handled the situation ruined our good image of the whole brand. When we contacted the gym the next day including written reviews multiple phone calls and in person visits, they told us that the manager will contact us on a Monday. Monday arrives and obviously no calls reviewed from the manager. And if you want to sign up to this place you know well that if you submit a sign up inquiry they will contact you in less than 20 minutes and won’t stop spam calling you until you sign up or extent. So please let me be mad when their manager “forgets” to call us for 3 whole days. When they finally contacted us we were OBVIOUSLY hit with “no responsibility “ on repeat without even listening to us or understanding the situation. Because the theft happened by a cleaning staff not another member. When they finally listened we were passed to the facility manager who was “sick” for 5 days but called the cleaning services and the cleaning service told them “the bag was found on the floor with everything outside “ which does not make sense because there were 5 of us upon leaving and we were the absolute last ones and if there was anything on the floor one of us would have noticed. And if someone steals something they won’t come out and say yes I took money out of the bag. The manager then proceeded to tell us “they said no we didn’t steal” um thanks?! We had another chat with another staff member and after 4 days of going back and forth they asked “was anything taken out of your bag?!” . Absolutely disappointed and upset with how gym handled the situation. If we still did not get our money but we received more empathy and understanding from the gym we would’ve felt much better right now but they failed to achieve that. If you are thinking to join this gym specifically this branch please rethink your decision before getting yourself into a huge disappointment.

1 /5 Niyousha Shahrabi: I’ve been a member at many gyms, and I joined this one only because my previous gym was under renovation. Before I signed up, they literally wouldn’t stop calling me—at least 5 times a day. But after joining, whenever you actually need help, no one takes responsibility. They constantly say they “forgot to follow it up,” which is very disappointing, because if the matter doesn’t benefit them, they don’t care. I had an incident at the gym where I was the last person to leave with my mum, her friend, and three of my friends and We forgot to take our bag. Also obviously if our items were all over the floor someone would have seen it since there was so many of us. Ten minutes later, the cleaning lady called me using my mum’s phone, which was in the bag, and told me I had to come back and collect it. She refused to hand the bag to the manager. I obviously panicked and went back, because it already felt suspicious and I was worried they might take the bag. When I got it back, my cash and necklace were missing. When I reported this to the gym, they didn’t take any responsibility and didn’t even bother to call me about the issue. Their staff said they checked the change rooms before closing and didn’t see anything on the floor, but somehow the cleaners found my bag with everything supposedly spread out on the floor after the staff had checked. If another customer had done this, I could understand, but since these people are hired by the gym, the lack of follow-up shows how little respect they have for their customers. You should at least be able to trust the gym and the people they employ. Honestly, I would’ve stopped going if I could end my contract early, because I’m cold-hearted and traumatised now, and I hate it there.

4 /5 Abbey Morgan: All staff are very polite, friendly and helpful. I am loving the adult active classes I attend and my personal training session is great. I would recommend them to anyone. Only concern is sometimes the floor in the active adult room is not as clean as I would like as we spend quite a bit of time on the floor.