Kew Specialist Hub - Kew (VIC)

1 /5 James Nolen: Just terrible! Despite making record profits they can’t justify operating a traditional teller service…. Instead a staff member “helps” you use the ATM… make it make sense. Truly infuriating.

1 /5 wendy liu: Today I went Kew branch to ask for term deposit. I am so disappointed for this branch’s customer service. I went the branch just after 3pm, a lady staff said to me that they can’t help me to do a term deposit today because there is no enough time. After I asked her how long do you need for to do a term deposit, then she told me that there is not many staffs. I clearly see 5 staffs in this little branch. Is it not enough? I also see two senior staffs chat with one group ( very relax and slow motion), one manager Kai is busy with customer, but this lady staff just sit behind the counter doing nothing. I am so angry. It’s not very professional service and they provided such terrible service to their customers. We wish the regional manager should look into this issue at this branch. Otherwise how can ANZ bank will achieve better results? Very poor service at this branch.

1 /5 Jonathan Thorpe: This branch got rid of the tellers and put in a smart ATM instead. I needed to deposit cash, and some bloke with a clipboard tells me it will be about a 20 minute wait to use the ATM. Absolute joke of a branch.

1 /5 Jake Cashion: By far one of the worst bank branchs weve ever dealt with. They set up our accounts wrong and keep blocking our company accounts but cannot tell us why or give a solution to stop it occurring, when we went in for them to fix it the branch Manager Gurjot Singh said he couldnt help as he was doing concierge (i.e. standing at the door greeting customers.. by the way, no one walked into the branch the whole time we were there). This was the 3rd time trying to resolve this issue with this ANZ branch and I cant recall how many times we have called up or messaged their head office them on their app. They keep impacting our ability to pay suppliers and staff so we will be moving away from ANZ indefinitely and I recommend people avoid banking with this institution.

5 /5 Fiona Chin: Excellent customer service by all the staff at this branch. No request is too hard and the staff are always friendly and smiling. Sajith the bank manager is always involved with the customers and always willing to help. Sajith.Kolugala goes above and beyond for all customer service. Very welcoming branch all round