Le Mans Toyota Service - Tottenham (VIC)

1 /5 L Kretzschy: I took my 2008 Yaris Rush in for its 170k service today at Le Mans Tottenham. Ive had the car since brand new, and have had it serviced exclusively at Lemans for around 7 years now. Previous to that it was always serviced by Werribee Toyota. I was advised by the service team that the brake fluid appeared dark, and they recommended a brake fluid change. As the brakes are a key safety system I approved the brake fluid change. After around 2 hours I was advised the service was complete. One thing Ive always noticed with Le Mans after every service is the dash camera has been disconnected from the 12v socket. TBH Ive never had any intention to go back and watch where or how my car has been driven, but now Im wondering if they actually are trying to hide something. When I drove the car out the driveway I immidiately thought the brakes felt like they required a little extra force for the car to stop. Given the fluid had just been changed, I figured it may feel a little different, but I thought I would see how it felt the next time I braked, and so proceeded with a lot of caution. Once on Geelong Road I soon realised I needed to apply a lot of pressure in order for the most minor braking, if I had to stop in an emergency situation I was in trouble. Thankfully the car is manual so I was able to gear down to assist in slowing the car. I turned around as soon as it was safe and returned to the dealership. I can tell you its not a pleasant experience driving on an 80km/h road not knowing if your brakes are going to hold up. The service tech took the car in and I could see it on the hoist as they were working on it. My only regret in hindsight was I didnt get a photo of the brake fluid level after I pulled back into the dealership. I watched the service tech work on my car for around 30 minutes, I noticed them pour a whole 500ml bottle of brake fluid into the reservoir! Once they had finished the tech drove the car out, walked in and handed me the keys, and pretty much said the lines werent bled properly, your good to go now, bye! I was a little shocked by the experience given this is a serious safety issue, so I asked to speak with a manager. I spoke with Cody and asked how this could happen and what they would do to ensure it doesnt happen again. He pretty much said that the lines hadnt been bled properly, it should be all good now. They ask the techs to do a thorough test drive but sometimes they only drive a short distance. Honestly, I was taken back by the nonchalant response. It wasnt like I was talking about a bad wash and chamois job. Honestly, Im not convinced that any meaningful corrective action will be put in place to stop such a thing from happening in future, and so I wont be servicing my car or my wifes Rav 4 there again.

5 /5 • C a r r i e •: Its 5 stars service , especially Shane, so nice and gentlemen , drive me to home, highly recommend their service.

1 /5 Lax Laxshan: Extremely disappointed with the service I received. I brought my car in for a 45,000 km service and a wheel alignment, and was charged a total of $353.88. Out of that, $88 was just for the wheel alignment — which clearly wasn’t done properly. The final inspection wasn’t completed, the final readings were missing from the report, and the wheels weren’t even rotated. To top it off, they offered a free wash and vacuum. I specifically said no wash, just vacuum, and they didn’t even touch the interior. No vacuuming was done at all. When you pay this much for a service, you expect the job to be done thoroughly and professionally. Unfortunately, that wasn’t the case here. Never ever going to recommend this place

1 /5 John Jo: This was the worst service experience I’ve ever had. I made a booking at the Toyota guaranteed price, but ended up being charged significantly more. When I asked why, I was told that my booking wasn’t in their system. However, I booked through the Toyota app and even confirmed it over the phone. They claimed that since it wasn’t in their system, they had to charge me more. The service staff was extremely rude and dismissive. They told me that they’d make an exception this time, but not to do it again. What kind of nonsense is that? Customers make a reservation and show up for service—how is it our fault if their system doesn’t reflect the booking? The staff member clearly lacks basic communication skills. I wasn’t making an unreasonable request—I simply questioned why I was being charged $200 more than the confirmed Toyota price. Is that an inappropriate question? I will be reaching out to Toyota headquarters to ask why there’s a discrepancy between the guaranteed price and what customers are charged at the service center. This is outright fraud. If I hadn’t questioned the price, this location would have charged me far more without any explanation.

2 /5 Frankey Fernandes: When you spend over AUD 1000 on a service at this place, youd expect decent customer support — at the very least, a proper pick-up and drop-off. Instead, they restrict this to just 10 km. Because of this, I had to spend another $40 on Ubers out of pocket. To make matters worse, they didn’t even offer a loan vehicle, claiming the service would be done in two days — something they should have informed me about upfront. For the price I paid, the lack of transparency and support is unacceptable. Very poor service experience.