LeasePlan Australia - South Wharf (VIC)

1 /5 Gabe Terry: Terrible company. Everything you try to do is hard. Take months to process cash claims and pretend they didnt get the invoices just to delay. They acquire great leasing businesses and ruin them. Cant wait to pay my lease out and never use them again. So poorly run

1 /5 ZOEL: Leaseplan is a SCAM.. My 2 year Novated lease was auto renewed by LeasePlan and I was expecting LeasePlan to send me a final invoice close to this date and I was not told by anyone that my 2 year contract will be auto renewed for another year. I received a new contract for a new package allocation which was calculated with high charges for all fuel/service/estimations. I have not agreed for any of these new allocations nor to the contract extension. As soon as I saw this mail I called Leaseplan and I was told I have to wait til next month to settle the final amount and cannot be ended in that month. With this I received the final payout invoice and I was surprised to see this had higher residual amounts to be paid than what I initially agreed. My salary deductions have also gone up with unagreed amounts. I raised a complaint to Leaseplan and they said they have charged me contract termination fee when I did not agree to extend the contract and also did not disclose the termination amount. Also upon questioning how they derived on higher estimates of fuel/service/tyre/etc charge provisions for another year in the contract I was told it’s generated by their system and they are unaware how it was calculated. Do NOT go with Leaseplan as its a scam and their customer service team was horrible including the CS manager Josh Porter who was unable to address any of my queries

5 /5 Sharm Ramos: I just wanted to take a moment to acknowledge the exceptional service provided by Jack Barber. From start to finish, Jack has been incredibly helpful, professional, and efficient. His clear communication, prompt responses, and thorough understanding of the leasing process made everything so much easier for me. Jack goes above and beyond to ensure everything runs smoothly, and it’s clear that he genuinely cares about delivering the best outcomes for his clients. It’s been a pleasure dealing with him, and I wouldn’t hesitate to recommend Jack to anyone looking for reliable and top-quality service. Thank you, Jack, for making the experience a great one!

1 /5 Adi N: I would have given a score less than 0 is possible. Absolutely the worst service amongst the lease providers. Unfortunately I was forced into an arrangement with them due to my employment but if I could leave I would. I submitted a cash claim and after 2 months of waiting Im still getting the run around... unacceptable response of "we have received as large influx of claims".

1 /5 Sarah Haliem: Worst customer service! Have been told different things by various agents - never a straight answer! Gave them specific instructions for what I was looking for in my leasing budget, and when it comes to claiming, they don’t deliver, leaving me in a desperate situation. Why bother calling to begin with? For customers who are trying to do the right thing by their policies, they are treated as less than human!!