Matt Wynne Jeweller Designer - Carlton North (VIC)

Margaret Armstrong Nick was just so kind and helpful. I lost my engagement ring that I had for 50 years and he designed and made a beautiful replacement ring that blew me away. He did it all under budget and it is just beautiful. Just what I wanted and beautifully made. Much admired by many. It incorporates my mother- in- laws diamond with two new diamonds on either side. He even used the gold band off her ring to make a little keeper ring to use in the winter so it wont fall off like my original did when my fingers shrink in the cold weather. It is different from my other ring which I was not trying to copy as it was very special to me but more on the lines of an eternity ring which i will pass onto my daughter who will pass it onto her daughter. Very special.

Pattie Schaefer My husband and I stopped by for a very informative tour on our last day in Sydney! So glad we did! I purchased a beautiful Australian Black Opal that will be passed on to my October Birthday granddaughter. The custom made pieces were so unique and beautiful. Thank you Fiona for sharing your passion with us!

Kim Emmett Terrific staff..very friendly and helpful ❤️❤️

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.