1 /5 Lauren-Lee Turner: This review merely aims to inform potential new customers my concerns regarding the customer experience I had with MCA. While my initial in-person meeting with an accountant was professional, the subsequent online onboarding process was highly problematic.
The online form provided was exceptionally difficult to complete, which, as a potential new customer, indicated to me a weakness in MCAs technology approach. This was a poor experience, as the forms were outdated, overflowing with repetitive information, extremely long and tedious. It did negatively impact the overall engagement and onboarding experience, which left me with no faith that they are a savvy customer centric business
Despite receiving a notification that my information had been captured and approved, I received no further communication from MCA or the accountant. Ten months later, I was the one who had to reach out as I never heard back from anyone. The accountant I had initially met had no recollection of me. I was then informed that due to an integration issue with that form, I would need to re-enter information into the problematic online form.
It became clear that I was not onboarded correctly, and there was no proactive follow-up to ensure my information was complete and accurate, let alone secure. For clients who prioritise excellent service, MCA may not be the ideal choice. The lack of seamless onboarding, client acknowledgment, and ease of doing business makes it difficult to recommend MCA.
A lack of technological sophistication in their process coupled with a complete lack of desire to proactively engage a new customer with passion, MCA just does not make the cut.
