1 /5 Matthew McRostie: No communication skills at all.
If one of their employees gets sick, well you as a customer are forgotten about for the week.
Even on our settlement date, there was no instruction on how it was to unfold or if we had to do anything.
We even emailed on the morning. And had no response the entire day.
Unable to take responsibility for their failings and instead respond with excuses I would expect from children.
