South East Leisure - Dandenong (VIC)

3 /5 K S: I go here twice a week for hydrotherapy. I have been doing this on and off for over 6 years. Most staff are friendly. But the ones that are not are just plain rude. Unfortunately, theft and vandalising at this place place is over the top. Seems on a weekly basis that the disabled toilets near the hydrotherapy pool were having the handheld shower heads either stolen or torn off the walls. Im not sure how they can stop that behaviour, but they need to. Recently, they did an upgrade to the showers in the disabled showers and and theyre so much better. Thank you

5 /5 Camellia Tung: I would like provide positive feedback to staff member on the 18/7. She walked along the side near canteen. There were a few male customers near the deep end playing diving but were very loud and unsafe. Your lady lifeguard staff approached them and reminded them they should pay attention to water safety. She was very brave and used a very appropriate tone. Most people would find it confronting to speak to those customers. But coming from a staff member did raise the alert and made them aware of the possible danger. Also thank you very much for bringing back the lane availability page, it is extremely helpful for us to plan what time to come to visit. The water cleanliness has improved a lot too. There are also a lot of new signs to promote water safety and supervision of children. Thank you for bringing in all these new good changes. SEL management team is definitely doing awesome!!!! Thank you for your dedication and innovation indeed.

1 /5 julie kent: The building is old and needs to be demolished and a new aquatic centre built for residence of Dandenong. The family change area is the most unhygienic public space I have seen. The door frames around the toilet & shower are covered in rust. There is tiles missing and the grot has stained the grout , tiling and floors. There is a trolley bed blocking the entrance into the end shower cubicles which is old and looks very unsafe for use by disabled as I presume thats the purpose of it been placed in this area. Its a safety hazard and very dangerous to other people using this area. The smell is harendous even the bleach cant mask the foul stench. This is very unhygienic and the fact the spa has a sign stating NO SPITTING says enough in itself. The gym area is not wheelchair accessible as there is stairs up to it. The downstairs circuit room was advised to be disabled accessible in place of the main gym been not accessible. However the circuit room has outdated equipment which is not suitable for disabled people (Im disabled so can verify this) The equipment in this room needs to be updated as the weights werent a complete set, the pully set was well worn and difficult to use. It was in diar need of maintenance. The fees to use the facility are over priced. I paid $19 as a casual guest for the use of the hydro pool & gym. I could not access the gym and the circuit room did not have accessible equipment I could use. I felt exposed & unsafe In the family change area as the door was rusted and wouldnt close securely for me to get undressed privately without a passer by seeing in if they looked. The smell turned my stomach and made me feel nauseated so I didnt get changed to even access the hydro pool. The overall experience of visiting Oasis was eye opening and I strongly warn people to reconsider using this facility especially other disabled people. Dandeong needs a new aquatic centre and council need to condem the Oasis before someone is injured from using unsafe gym equipment or get sick from the very poor hygiene conditions here. The neglected and debilitated state of the facilty leaves great concern for the welfare of those who use it.

5 /5 Naushad Usoof: NATHASHAS customer service was absolutely amazing. Very friendly and helpful in sorting out my fathers full access membership. She explained all the different options for membership and help us to get the membership very quickly and with ease ! Natasha is absolutely an asset to South East Leisure. Thank you and all the very best. Nash

1 /5 pepi fifield: Had signed my son and I up at thee same day while doing membership sign up thee phone rang and guy signing son and i up and he answered thee ph conversation from customer complain been double payments and arrears she had to pay back extra but had already paid thee fees I was schocked and then thee he hop of phone and asked am I ok I said whats happend took customer he said oh her payments hadnt come thru etc I asked would that happen to me he said NO!! So I continued signing son and I up I asked if my son could go in thee next day by himself he said yes so after high school my son went into gym , I came home from work asked my son how was thee gym ? OH MUM THE LADY WOULDNT LET ME IN BECAUSE YOU HAVENT PRE PAID!! I HAD PAID IN FULL ON THE DAY I SIGNED MY SON AND I UP , I RANG THEE OFFICE AND THEY SAID PAYMENT HASNT GONE THRU OR BEEN PAID EVEN WITH MY BANK APP OF PURCHASE SHOWING AND ME TRYING TO PROVE WAS USELESS MY SON WAS NOT ALLOWED IN UNTILL THEE FOLLOWING WEEK BUT ONLY ONCE ANOTHER PAYMENT HAD GONE THRU SON WENT BACK TO GO GYM SIMILAR SITUATION HAPPEND HMMMMM VERY UPSET MONEY HAD LEFT MY BANK BUT THEN THEY DOUBLED CHARGED ME FOLLOWING WEEK AS A DISHHONESTY FEE BUT STILL MY SON DENIED ENTRY OMG SO I WENT IN AND CANCELLED BOTH MY SON AND I MEMBERSHIP THEIR WAS NO REFUND AND STILL CHARGED THEE FOLLOWING 1 WEEK MEMBERSHIP SO IN TOTAL 3 WEEKS FOR BOTH MY SON AND I MEMBERSHIP!!!! HOW RUDE TRIED TO TALK WITH RECEPTIONS GIRLS ON ASKING NAME OF MANAGER AND NO CAN DO!! WENT BACK INTO RECEPECTION FACE TO FACE THEY STILL DENIED ME AND SAID MANAGER NOT IN WILL GET MANAGER TO RING ME!! WHILE THEIR I SAW THE GUY WHO SIGNED MY SON AND I UP AND HE ACTED LIKE A STUNNED QUIET ZOMBIE THEE GIRLS WORKERS WHO SERVING ME WERE VERY RUDE!!! I TOLD A FRIEND WHO HAD WORKED THEIR AND SITUATION SHE SAID SHE QUIT AS THIS KEEPS HAPPENING AND MANAGERS HERE DONT CARE THEY JIST RIP CUSTOMERS AND US SWIM TUTOURS OFF and for me to cancel my membership... Manager rang me email but nothing was offerd in refund or appologies just blamed my end I was totally disgusted first time in my life ever this to happen only been Australia for 1 year not good service . I AM FROM NEW ZEAL