The Loan Room - Doncaster East (VIC)

5 /5 Kelsey Duggin: Apologies in advance for the long review, but The Loan Room needs to hailed for how amazing they truly are. Our first experience with another broker was horrific and left us feeling confused, unsupported and with the view that brokers were there just to make money for themselves. Working with The Loan Room, in particular Glen Ellis, has totally and utterly changed that perspective. Our first broker from another company just took over, explained nothing to us and once we signed over papers basically left us to our own devices, not answering calls or emails. I think a year later we contacted The Loan Room to see if we could re-finance through them but unfortunately we were not in the right financial position to do so. For the following two years, Glen regularly checked in with us to see how we were travelling and if they were able to help us out. Glen was ever so patient, professional, knowledgeable and consistent throughout the whole process. I had a lot of questions, to which each and every one was answered factually and with our best interest being put first. Even when we were unable to go through with refinancing through them, Glen still gave us the time out of his day to help us see where we were at and how far away we were from reaching the goal targets to refinance. When we were in the right position to re-finance, we were pleased to be able to work with Glen and The Loan Room team as each one of them thoroughly explained each part of the process, giving us all of our options with factual advice and the freedom for us to choose what suited us best. Honestly, I could continue to sing them praises but all in all, I highly recommend anyone to work with the The Loan Room. We will not be going anywhere else from here on out.

5 /5 Rahul Jain: I had an excellent experience with The Loan Room, especially with Glen Ellis and Andy Wang. Glen has been absolutely amazing from the very beginning, he took the time to really understand my needs and guided me through the whole process with patience and professionalism. No matter how many questions I had (big or small), Glen never hesitated to answer them and always made sure to return my calls, even when he was busy. Andy and the team were also fantastic in making the settlement process smooth and stress-free. Everything was handled with great care and efficiency, which gave me peace of mind right through to the finish. I truly felt supported at every step and couldn’t have asked for better service. Highly recommend Glen, Andy, and The Loan Room for anyone looking for a reliable, supportive, and knowledgeable mortgage specialists!

5 /5 Dev Kumar: Absolutely Outstanding Service! We had an amazing experience with The Loan Room team—Glen, Andy, and Tash were simply fantastic. From the very beginning, they made us feel supported and confident. They were not only professional and knowledgeable but also incredibly friendly and approachable. The entire process was smooth and completely hassle-free. Everything was handled online, which made it super easy and convenient. They kept us updated at every step and were always available to answer our questions, no matter how small. What really stood out was how quick the turnaround was and how well they communicated throughout the journey. We never felt left in the dark, and their guidance made a huge difference. If youre looking for expert advice and a team that genuinely cares, Glen, Andy, and Tash from The Loan Room are the people to talk to. Thank you for making what could have been a stressful process feel so easy!

5 /5 Tim Grogan: We can’t thank Glen and Andy from The Loan Room enough! From start to finish, they made the entire finance process feel smooth and stress free. Their communication was clear and prompt, they answered all our questions with patience, and they made sure everything stayed on track for settlement. We’ve just moved into our new home and couldn’t be happier. Highly recommend them to anyone looking for a reliable, professional, and genuinely helpful finance team!