Villa Pilates Carlton - Carlton (VIC)

3 /5 Summersaults: Really nice looking studio at a nice location. I didn’t have grippy socks and they available at the studio to purchase which was nice as well. The instructor I had today was nice however it was a bit difficult to follow their instructions. I found them very fast and most of times unclear probably because of their accent so had to keep looking around at people to see what they were doing and making sure I was doing the same and pulling the right strings. Also found them a bit inattentive.

5 /5 Yang Chau: I had a wonderful time at Villa Pilates with Valerie. The class was well run, and the instructor had a loud and clear voice with instructions easy to follow. The Chair and Mat class was slightly challenging but overall very fun. would highly recommend and go again.

1 /5 Eleanor Nguyen: This place is absolutely terrible. I attended a class on 5th October at 10:15 and the experience was a complete joke. The instructor couldn’t open the studio door because of key issues. After several failed attempts and phone calls to others for help, we were told to just go home and that our ClassPass credits would be refunded. Of course, that never happened. Instead, I was charged $19 for a “missed” class, even though I was literally there waiting outside with everyone else. The level of disorganisation and lack of accountability is unbelievable. I understand that things like this happen but come on, keep your words and refund me accordingly instead of marking me as “missed class”. If this is how they handle simple logistics and customer issues, I can only imagine what their classes are like when things “go right.” Save yourself the frustration — spend your time and money somewhere that respects its clients.