1 /5 Hannah Loft: The treatment we received from this law firm was absolutely appalling. The female solicitor that we dealt with was very rude and lacked basic empathy. There was no transparency during our dealings with this firm, they keep information regarding costs from you, they lack communication skills which results in more costs for the client, the staff are unavailable five out of seven days per week - making it impossible to sort anything out in a timely manner, and they hold documents at your ransom, We are VERY un-impressed with our experience with Vines Lawyers. AVOID at all costs.