Westpac Branch Hoppers Crossing - Hoppers Crossing (VIC)

2 /5 Dan Walker: 2 tellers on, and theres normally huge queues. Right now 13 customers in the queue and only 2 tellers on duty.

1 /5 Isabella Baker: It’s the middle of the day on a Monday (so it’s quiet for the shopping centre). I’m currently standing in a queue of 5 people for the single atm that allows deposits at the Werribee branch. There is 7 people inside queuing for a teller and multiple staff members standing around doing nothing (like two standing at the front reception desk just watching everyone queue, doing absolutely nothing). The bank itself it’s mostly wide empty space and has ample room to put in many more atms. The design of this branch and the attitude of the employees shows complete and utter disregard for customers satisfaction and rather, a strong prioritisation on cutting costs. If I hadn’t already gone to the trouble of setting up my business account with this bank I honestly would have closed my accounts today.

1 /5 Amanda Turner: Worst wespac bank Ive been to, makes me want to sign back up with commonwealth bank! Rude staff let them know the 1 deposit notes atm was down she couldnt careless! Definitely time to look into other banks,

1 /5 Ling Li: Walked into this branch without a concierge converging at the front, without a staff covering inquiry counter. Then I walked into telling area and was asked to wait at the front. The service level and floor management are very poor! The CBA branch opposite has offered the first class service!

1 /5 Maryanne Mullahy: Another disappointing experience with Westpac. All my local branches have closed or werent open on a Saturday. The Hoppers Crossing branch didnt answer their phone when they were supposed to be open on a Saturday. But their voicemail confirmed the branch was open on a Saturday morning, so I drove over 40mins to them. I couldnt find them initially because their position on the Google map is very inaccurate. When I did find them they said on Saturdays they arent able to do full banking procedures. So I wasnt able to do what I needed to in the end. Total waste of my Saturday morning which could have been avoided if they just answered their phones.