Westpac Branch St Albans - St Albans (VIC)

1 /5 Duc Ngo: I came here for help regarding a stolen card because I couldn’t call the hotline due to my limited English. Two staff at the counter tried to help One of them was Vietnamese, but he wasn’t very willing to help. He said he had an appointment and then went back to the break room for lunch!! I feel disappointed in him twice. Westpac has disappointed me because they didn’t investigate or refund the money I lost, whereas ANZ handled it well and returned my money. I probably don’t want to use this bank’s services anymore.

3 /5 Syme G: You need to move the junkies selling heroin and stolen meat from around your ATM. It makes it hard to make a deposit or withdrawal comfortably.

1 /5 ando sheto: Everyone was nice and helpful to customers but the Indian woman is the worst bank employee I have ever dealt with and her way of speaking is disrespectful I will never go there again.

5 /5 Gaurav Kapadia: We are a new clients of Westpac and this was our second meeting in this branch. Devi Ahillya Kumar (Personal Banker Specialist) and Phi (Bank Manager) went over and above on a busy morning after we missed our appointment due to unavoidable circumstances. They were very understandable and quick to get things done and dusted. I really appreciate their efforts and dedication and I look forward to our third meeting very soon.

1 /5 Marseel Jabreta: The Indian woman sitting in the second room from the left hand side is the worst tat the customer service. They sent me an email asking me to go to any westpac branch to update my name. They made us wait for an hour for nothing and they never stated we need to make an appointment or bring og copy and then all of the sudden she mentions that we need to make an appointment and bring og copy of the passport. She was very disrespectful and rude. I have no idea how she works in a bank. The others are perfect. It’s only the Indian looking lady