Zap Fitness 24/7 Lyndarum - Epping (VIC)

1 /5 Maheshika Dilshani: I am thoroughly disappointed with the standards of cleanliness at Zap Gym. The condition of the gym floors is shocking — they are covered in dirt, marks, and black spots that clearly haven’t been cleaned in a long time. This is highly unsanitary, especially in a gym environment where hygiene should be a top priority to ensure members’ safety. The equipment area is no better. Dust and debris were noticeable around the workout stations, and the condition of the mats and other equipment looked neglected. This creates a poor experience for members who pay a premium expecting a clean and well-maintained facility. For a gym that promotes health and wellness, the lack of basic upkeep and attention to hygiene is unacceptable. It’s clear that regular cleaning schedules are either non-existent or not followed. The management urgently needs to address these issues by implementing proper cleaning protocols and monitoring them consistently.

1 /5 Abey Joseph: Shady and Unprofessional – Avoid Zap Fitness My wife and I both had a terrible experience with Zap Fitness. From the beginning, there was a complete lack of transparency. We were rushed through sign-up, asked to tick boxes and enter details, but never properly informed about contract terms or how payments would be handled. No one explained the commitment we were entering into or provided any clear documentation. Only after attempting to pause or cancel the membership did we start getting vague, defensive responses. Suddenly, there are strict terms and “agreements” we apparently consented to—but without any clear explanation or even a proper signature. The whole setup feels incredibly shady and misleading. This is not how a professional fitness business should operate. At least other gyms we’ve been with, like Fitness First, were upfront and clear from day one. We’ll definitely be warning friends and family to stay away from Zap Fitness unless they enjoy surprises buried in the fine print and being treated like just another number.

1 /5 Aarti Rathi: I visited them for cancelling my membership. Today I get to know that there is a cancellation fee . When I joined nobody told me about this. Even, I called costumer service and spoke about this. They just said it’s in terms and conditions they can’t help . But my point is before starting they need to explain some highlights to the person who wants to join. I joined 3 months before and hardly I used their service only10 days. Will never recommended anyone. They are just looking for money

1 /5 rajaendram parthepan: If you have an unsuccessful direct debt payment, they will charge you extra $10 this is their part time business. Therefore, this makes customers unsatisfied.