The Fish House Australian Seafood Co - Food (VIC)

4 /5 Alison Peters: Got Fish and Chips for takeaway. Yes, it is more expensive than your average takeaway shop, but the food is beautiful! It is worth spending money here. The flake was thick and so fresh. The batter crunchy but not oily. The chips were done well too. And friendly service. Give them a go.

1 /5 Matt: Well an interesting arvo lunch at this place. A mate and I thought we will give it a go. What a massive mistake. I have now read the reviews and it seems a lot of people have had very similar experiences. Which now makes me think that anything over a 2 star rating is a paid review. It also seem that anyone that does a bad review for this over priced, poorly managed excuse of a restaurant will be dragged through the coals and abused in the reply from the management. So stay tuned for the response to this review. Im sure my mate will be writing one as well. Soo anyway we both ordered the same thing. As we started eating we said to each other nothing tastes quite right. The fish of the day was supposedly Jemfish, it was complete mush and over battered I am convinced it was Bassa. We also ordered oysters natural which were also mush and not even slightly cold, almost as if they had been sitting on the counter for hours. The calamari was dry and rubbery, the prawns seemed a bit funky and were not eaten even the chips were horrible and starchy. We probably only ate about a fifth of the meal. The waiter was nice, we informed him of out thought and he got the manager the really needs to do a course on customer interaction. The rude old lady manager came and asked us to come sit down and explain. So we quietly and calmly told her the issues to which she then stood up from the table and became very aggressive and accused us of trying to get a free meal, at no point did we say that were not paying and it would have been far from a free meal as we ate about a fifth of what was ordered. She made a huge scene then told us to leave and we are not longer welcome back. Not that there is any hope of that. Had to go home and brush my teeth to get the funky tase out of my mouth. I do admit that after her outburst I did get upset and told her what I thought of her and the food. Stay tuned for update in 24 hours when the food poisoning kicks in. Probably needs a report to health department.

4 /5 Han Yu Tan: We got the couple pack for around $46 and it’s pretty good. It comes with the fish of the day, which is the blue grenadier, and the flake as well. Both of them are really soft and tasty. The batter is quite crispy as well. The batter and fish aren’t seasoned much, but they give you salt and pepper to adjust it to your liking. The calamari is soft too, not the chewy kind, very easy to bite through. The chips are nice as well, but not super crispy. Overall it’s a pretty good fish and chips place.

1 /5 Hanaa Farag: I visited The Fish House Australian Seafood Co on Friday afternoon and was disappointed with the experience. Most of the staff appeared quite nervous, and there was an aggressive tone that made the interaction uncomfortable. I ordered the trio tacos, chowder, and olive oil spaghetti for takeaway. Given the pricing, with each item costing $30 or more, I expected a much higher standard. The spaghetti was overcooked, very oily, and tasted like it had been pre prepared. It lacked seasoning and flavour, and the seafood pieces were very small and shredded. The tacos were generally fresh, but the shrimp was overcooked and rubbery. The chowder was thick and starchy, with little to no seafood flavour, as if thickened heavily without depth of taste. Overall, the food did not match the price point, and the quality and flavour were disappointing. I’m disappointed by this response. It is unprofessional and personal, and it avoids addressing the actual feedback about the food and service. I was not rude. Two of your staff members apologised to me twice during my visit, which clearly indicates there were issues acknowledged at the time. I spoke up because I was unhappy with the quality of the food I received, which is a valid customer experience and the purpose of a review. Attacking my history of reviews and using derogatory language does not change what I experienced during my visit, nor does it reflect well on your business. Reviews are meant to provide honest feedback, whether positive or negative. I stand by my comments about the food and service on that day. I would have preferred a professional response addressing the concerns raised rather than personal insults.

5 /5 Graeme S: Amazingly fresh food and a great variety. The service is exceptional. The seafood platter we had was amazing but overpriced. The other food was priced more aligned to the market. Definitely worth a trip.