2 /5 Glen Labas: Ordered 1200 odd dollars of retaining wall material.
After receiving a text to say it was delivered I arrived home to find it wasn’t, this is where the frustration begins. Rang and spoke to Lucas who kept saying it was delivered and sent me photos but it wasn’t my house, after I said it’s not my place he kept on saying it was delivered.
Bowens own app showed it was delivered to a different street with the same house number.
Spoke to a young lady the next morning who arranged for the driver to collect it and re deliver it to my house so hats off to her for effort.
I will never speak to Lucas again, basically didn’t believe me, didn’t look into it and he has no customer service skill what so ever.
Absolutely disgusting service by him.
Let me guess I will get a reply asking to email what happened so they can escalate it!