ENVY Boutique Hair Spa - Frankston South (VIC)

5 /5 Karen Coombs: I came to Hayley with purple,porous and fragile hair.With her knowledge and expertise she has nurtured my hair back to being healthy again.I trust Hayley’s opinion when it comes to my hair and I always look amazing after leaving Envy boutique hair salon.

1 /5 Jack Kemp: Ive never felt the need to write a review before but I want to warn people of the service I received. Asking for a basic male trim, I effectively communicated what I wanted showing clear photos and indicating desired style/length but unfortunately expectations were not met to any degree. It felt unnecessary to communicate any further throughout the haircut as I assumed I was safely in the hands of a professional able to tackle my basic demands. Unfortunately, the final haircut is what caused this review. I didnt bother to criticise afterwards as their was no "fix". I dont wish to get in the specifics but their specialisation and services is limited.

5 /5 Sarah Gibbons: Both Hayley and Maddie make you feel so welcome and comfortable the minute you step into this beautiful salon. I have been going here for years and every time they nail the brief 100%! The wealth of knowledge they both have is incredible. My hair has never been so healthy and I have never had so many compliments. Definitely would never go anywhere else. Thank you Hayley and Maddie for being the shining lights that you are. Good hairdressers are hard to find!!

1 /5 Georgia K: This salon has no idea what they’re doing, real pictures to prove this! These pictures are their idea of “balayage” Incorrect technique was used, patchy stripes of highlights, not a blend, not a balayage at all. Any stylist with any form of technical skill can see that this technique has been done so incorrectly. More training and perhaps up to date qualifications are necessary for this old school outdated salon. To top it off when I returned to the salon showing my horrible result, the solution used was adding dye to my roots to “blend” and this dye was removed with a towel and spray bottle rather than correctly washed out in the basin, leaving me at risk of a chemical reaction with dye not washed off my scalp. Within minutes of leaving the salon my scalp was burning and itching. Not only is that dangerous but extremely lacking client care and standards required in salons.

1 /5 G D: I have never had to write a review like this before but in this case I need to warn others about this salon so that you can save yourself from having this happen to you. I was gifted a $403 gift card for a balayage, treatment, cut & blowwave (this was discussed upon purchase to cover all these services) and this is the result I’ve walked out with, un-blended and patchy, they then proceeded to charge me an additional $115 on top of the $403 for the treatment (which should’ve been included in the remaining balance of the $403) and “extra bleach” they apparently used that I was not made aware of during the appointment or even asked if I am okay with them doing as it is an additional cost that I did not approve. Once in the chair I decided I did not need a haircut and told the stylist this but yet at checkout time I was still charged for it (this was already paid for/covered in the gift card balance so I should have the haircut cost as a remaining balance on the gift card, which would have covered any extras), when I questioned why I was being charged for the haircut I never got I was told “haircut was not included in the gift card” although when I called to book I was booked in for colour and cut (again no mention then of cut not being covered in gift card cost), so it was definitely included, and when my partner purchased the gift card he was told on the phone AND confirmed in person that the cut was included. Take a look for yourself at this $518 colour job, no cut, no special styling, $518 colour that looks like it was done by a home DIY job. So disappointed that anyone could happily let someone walk out of their salon with this result, let alone strategically over charge them for it. I then called as I was so unhappy with the result and they got me to come back to fix it, the stylist “fixed” only the top layer of un-blended colour and left the whole underneath completely botched still, and they think that is a reasonable resolution? Bear in mind the last two pictures are after it was “fixed” Would either of you, Maddie or Hailey, be happy if this was on your head? My attempt to get any form of refund for the service I did not receive/already paid for was completely denied and there was no responsibility taken or empathy for how horribly this turned out, now I have to go to another salon to get this $518 mess fixed. Bare in mind there is only two staff who work at this salon, including the owner, so they were both fully aware of what my partner paid for me to get done, what I booked in for and what I actually received. And they’re very aware that they have knowingly overcharged me for services I didn’t get/ones that were already paid for, as the owner admitted on the phone she used the remaining value on my gift card for “their time” and still charged me for extra bleach, all of which I was never told throughout. So this isn’t a simple miscommunication or mistake. My phone call to resolve was met with attitude from the owner Hailey and complete disregard for their wrong doing. The owner had the audacity to say she used the extra money on my gift card to cover “their time” it took to do the service, without telling me, and charged me extra without informing me and had the audacity to charge me an additional $115, such a scam salon. Unethical practices from the owner and an ego that will not allow her to resolve any customer issues as you can see from previous 1 star customer reviews. Whatever you do please do not make the mistake of getting your hair done at this salon, truly so bad. Spend your money anywhere else but here.