1 /5 Patty N: Today, I visited Hairhouse at the Plaza with my daughter, who wanted to purchase a specific product. She had a photo of the product and showed it to a staff member. This staff member was incredibly kind and helpful. Although she wasn’t sure if the product was in stock, she took the initiative to ask another team member.
However, the experience took a disappointing turn when she approached the lady at the billing counter to inquire about the product. This second staff member completely avoided speaking to us and instead responded with gestures and facial expressions, as if she didn’t want to engage with us at all. Her demeanor was strange, almost dismissive, as if we weren’t “good enough” to be spoken to. It was disheartening to see that she was perfectly capable of interacting with other customers.
My daughter, understandably, felt upset by this behavior, and me too. To us, it seemed that this treatment might have been influenced by our race, which is a deeply saddening and unacceptable thought. I don’t believe it’s relevant to specify what race we or the staff member belong to because this should never matter when it comes to customer service.
What’s most disappointing is that this individual appeared to be in her fifties —someone we would expect to have both the maturity and professional training to treat all customers with respect. After all, we are paying customers and were communicating in English, like everyone else.
