2 /5 Joey Lai: Ive come in twice now. The first time I came in for acrylic extensions and they were good overall, the only issue that I had the first time was that i asked for a price on a set of nails before I sat down. They sat me down and began working on my nails and took 5-10 minutes before they gave me the price. They were talking to each other about the price of the nails while working on them, so I did feel a red flag raise but I felt obligated to finish and didnt expect them to take that long for a quote. But overall the staff member was great and the nails were satisfactory.
Prior to coming in I did call to give them a heads up if I could walk in with 5-10 minutes notice. They said yes, I assumed they were quiet but when I walked in I continued to wait 10-30 minutes.
Ive just come in again to remove a set of nails that I did at this salon, as well as spa pedicure and shellac. This time I had a different staff member and I was very let down. I have old shellac polish and when she was removing it she was very rushed and hurt me throughout the entire process. The job was quite rushed and in my opinion poorly done, she did little to no shaping, so some of my nails are crooked and I have some shellac polish on the surrounding nail skin. Not once did she check up or slow down to check up on the pain. From experience, she only did the hot stone massage for a minute or two and she did not apply lotion like I would expect from other spa pedicure experiences at different salons.
Afterwards we removed my old acrylic extensions, she was very rushed yet she still took a long time. She used the drill and would hurt sides of my skin and I felt like she overworked some nails. While the store owner or manager was working back and forth on two clients, when I was soaking my nails she was just on her phone. 10-20 minutes pass and she was still removing my acrylics and the told me they were finished. The booking website says that "Shellac Gel Polish Soak Off" includes Cut, Buff and Shape. But this is what they sent me out with, other than using my e-nail filer she did not shape or buff my nails at all, nor did she ask if I wanted my nails cut and skipped it entirely. I walked out with my nails like this. You can see the old acrylic still, and on a few nails the white like is the old acrylic nail tip and not my natural nails. So most of my nails have the two lines, my natural nails and the old extension tip. I left without saying anything as I felt very annoyed by the whole thing.
I rated it two stars because last time I had a decent experience despite they didnt quote my nails until after they began working on it but this time I was quite disappointed. The price isnt necessarily high but is it not competitive to other nail salons for the price. The quality is good but not outstanding.
Best List 19 Beauty Salons near Bundoora, VIC
