Sin Yin TAN Could not recommend this place more, all the staff are incredible and the clinics are amazing. Their results, professionalism and care are second to non. The genius needling, hydrafacial and ultraformer have improved my skin so much. I’ve been seeing Sisi for years and am always thrilled with the result, I wouldn’t trust anyone else with my face.
5 /5
FANYU C Thank you Mira for the great service. I’m really enjoy every single moment there for the facial treatment. Most of the products they used in the store are skin ceuticals which have wide rage of products that suit for my skin. Love it. Thank you Babyface team.
5 /5
Summer Liu Friendly staffs and good services.
5 /5
Elle S Last edit: the raw skin is healed now after 2 months as attached with only under skin raw veins left to be seen. Hopefully the veiny look on my skin will subside eventually. I have however since been using the rest of my package with Penny who is really meticulous and careful with my skin. Whilst the first impression of the clinic was not great for me, Penny has helped redeem it for me. Thanks Penny.
I was a long time customer of Babyface in the city back in 2018-2021. However as I moved away from the city, I havent been back since and had a few packages to use (that didnt expire as I bought it during covid). I finally went for a visit yesterday to their new store in north ryde yesterday as it is closer to my home now, to use my existing package and ended up with a burn on my nose. During the use of the skin management instrument, when they were putting ampoule into my skin, there was a brief moment where the device felt really hot on my skin on my tzone, feeling like a scalding sensation. I thought these devices get warm and thought it could be normal as my nose was extracted heavily prior to the device being rolled on my face, as those extracted parts were exposed. As it was a short few seconds, and it went back to warm quickly, I didnt think too much of it. However at the end of my treatment, the beautician told me there was a huge peel on my face. I thought it could be normal as it didnt feel exceptionally pain, and as I was in a rush to leave for my work meeting, I didnt look in the mirror and left quickly. When I got to my car and took my meeting, I decided to have a quick look and saw this huge peel raw skin on my face.
Please see before treatment (no injury, no sunburn - and if there was, the beautician should have called it out) and after treatment photo attached (edit: I have removed photos at request). I have reached out to Babyface and they told me usually the device should not get warm or hot, so that got me really worried as it was supposed to not be normal. They told me not to worry and just put on recovery creams as much as possible. I wished they would have provided it to me as I left the clinic as they could see what was on my face and I did not without a mirror. Anyway, I will be refraining from washing my face for the next few days. I am away on a trip now but have decided to stay in the house instead of going out to ensure this wound would not scar, which is quite sad as I had plans on my trip. I will update my result in a few days.
Update after 2 weeks: the broken skin has recovered after going in 3 times to heal with the recovery yellow light. After speaking to the staff, they understood my concerns and did their best to help the recovery due to what happened from the treatment I did. The skin is still slightly red but definitely looks like it wont scar anymore which is good. Whilst it worked out and recovered, the emotional trauma it left me was scary, as I had many sleepless nights and started breaking out a little due to stress and despite the skin looking like okay now, I would not like to experience this ever again as walking around with raw skin was less than ideal, especially when it wasnt a like a plastic surgery that will make me prettier than before. Definitely a lesson learnt for me to ensure I let the staff know everything I know about my skin. I did not this time here because I thought the clinic had the history of my skin from the city clinic. Nonetheless, happy that the clinic took responsibility for the issue and did their best to rectify it.
3 /5