BlueFit Health Club - Hurstville - Hurstville (NSW)

3 /5 Andrew Baldrey: This place has got many issues. First is that BlueFit the operator can’t make repairs to the facilities without council approval. The facility is in a state of disrepair, everything from the lockers (where more than 50% are broken with the doors hanging off their hinges or the locking mechanism doesn’t work) to showers not working, the spas are closed more often than they’re open, the pool is rarely cleaned (one morning I counted 6 bandaids on the floor, just in my lane) They allow people to swim with tissues in their pockets which end up breaking down and floating in the water. The staff are just kids and have very limited customer skills. I was recently in the spa at 6.30am and a 93 year old lady had spent 15 minutes getting ready to get in, and about 2 minutes after she sits down, a young staff member turns off the spas and tells everyone to get out because he has to flush them! Imagine kicking an old lady out of the spa (and other members) that they are paying, for to do some maintenance that could have been done before anyone got there. This has happened to me multiple times, and they don’t care. When there are facilities that are out of order, there is ZERO communication from BlueFit. They don’t even bother to send an email or sms to let members know what is happening and offer some kind of compensation for the outage. They send surveys and promotions all the time, but can’t communicate when the facilities are down. I haven’t seen too many pigeons recently, but I once’s witnessed a pigeon nestling on someone’s towel while they were swimming. There’s pigeon poo all over the rafters on the roof, it’s not been cleaned in the 18 months I’ve been going there. The other poor thing they do is gurney the floor around the pool, and hose all the crap on the floor into the pool! It’s crazy. BlueFit aren’t to blame for all of this, but there’s some very basic things they could do to improve member experience.

1 /5 Samuel McKenzie: Blue Fit’s management is blatantly negligent and lack awareness and the facility’s condition reflects it. The showers don’t work, and when they do, the water pressure is so low they’re unusable. The bathrooms lack adequate amount of anti-slip mats, have inadequate drainage, and pose a clear risk of falls due to constant standing water. High-traffic areas are visibly dirty compromising basic hygiene and safety. Including the steam room and sauna which have leftover debris, likely from dead skin. I reported these issues about the poor upkeep, unsafe conditions directly to management, and they did NOTHING but write a pathetic response and shirked their responsibilities to fix anything. The managements wilful ignorance on their own part shows they haven’t got the slightest clue to what providing a community service and facility is about. This isn’t just simple oversight, it’s a willful failure to meet even the most basic standards of running a pool. This place is unsafe, unsanitary, and unacceptable. It’s not worth your time, money or effort. And good luck in getting the management listen to you - They didn’t to me.

4 /5 Bell Yuen: Great but could be better as the shower water is too hot. It triggered my sensitive skin making it red and itchy.

1 /5 Dan: I advise against getting a membership here if you want to swim after work. On weekdays between 3 and 7 pm, all but one lane are reserved for schools, leaving only one lane for slow lap swimming. I have complained about this, but they don’t seem to care. Their response is basically to come during dinner time or in the morning, when most people are working. This demonstrates very poor management, and I regret signing up.