Callie Corp - Cronulla (NSW)

Stephen Childs We noticed an item in the store window and decided it was excellent for our Granddaughter. The process for purchase was easy and the sales person went to considerable length to ensure we were happy with the product and that we understood all of the details surrounding this product Very happy with the service.

Candice Williams I couldnt have asked for better service than what Doreen and Daniel gave me. They were patient with me during the design process and gave me advice when I felt a little lost. The ring turned out amazing and I have already started planning what Im going to get them to make me next.

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.

Sean R I brought in a stone to be set into a empty ring setting. The setting required modified prongs to fit the stone. They did a great job and kept it safe until it was finished a few days later - its now been about 18 months since and the work was absolute quality. I would trust Ridge again.