Club Lime Five Dock - Five Dock (NSW)

1 /5 GymReviewsAustralia: Equipment is great. Location great…. But a couple of staff members are very intrusive and rude. Guy named Gemil seems to get his significance from making gym members lives difficult. Not uncommon to hear complaints about him in the men’s room. My sister already transferred to leisure centre gym… I will too if staff doesn’t learn to respect people’s space.

5 /5 STEVEN VIRAG: Fantastic gym staff are super friendly and the equipment is amazing! Highly recommended and the manager Chris is a champion bloke!! My pt Daniel Nedelovski is so professional and has a wealth of knowledge I highly recommend Club Lime to anyone out there!!! A+++++++++++++++++++

5 /5 Georgia: They’ve just finished the fit out for Club Lime and omg it’s amazing! Such a different vibe but it’s so nice, feels like a more functional workspace and a lot more room to exercise! Amazing gym! FitnFast; I’ve been coming to this gym for over 2 years now and I really love coming here. You see the same faces over and over again and it feels like a community. They have a great range of weights and exercise machines. Would recommend!

1 /5 Valentina: Dealing with Club Lime has been nothing short of a nightmare. Kristine from “Member Assist” was completely useless — instead of helping me cancel, she ignored my previous emails and forced me to pay built-up fees that were actually caused by their own poor communication. I suspended my membership before going overseas, but when I came back, the payments had kept rolling. When I raised this, Kristine flat-out refused to acknowledge my request and gave me zero real help. The management here is careless, customer service is a joke, and the whole process felt like being bullied into paying for their mistake. Absolutely disgraceful. I would never recommend Club Lime to anyone, Kristine shouldn’t be in customer service position at all.

1 /5 Kasia Stelmach: Deeply disappointing. I joined Club Lime specifically to work with a qualified physio/PT at Club Lime as part of my rehabilitation following a serious bike accident caused by a drunk driver. One of the key aspects of my rehab—advised and supervised by your own PT —involves specific mobility and tendon stretches that require me to be barefoot for a total of 5-10 minutes. This is medically necessary due to a foot injury involving a foot peg that pierced through said foot, limiting my ability to isolate toe movement feel understand my foot in space with shoes on to ensure proper activation of muscles when I train. Despite this being done in a safe, clean, and appropriate area (on a mat which I personally clean after use), I’ve been repeatedly harassed by staff for following a rehab routine prescribed by a professional within your own network. Strangely, this policy is not enforced uniformly—I’ve regularly observed other members, particularly men lifting heavy weights barefoot, without being approached in deadlifting zones. Beyond this, your facilities are in consistently poor condition: • Sanitisation wipes are frequently unavailable, with little enforcement of hygiene protocols for equipment or mats. • The bathrooms are unhygienic—at one point, vomit remained in a sink for an entire week before it was cleaned. • I was told membership includes access to a pool, yet it’s often unavailable due to private classes or events that are not clearly communicated when joining. This is not the standard of service I was sold, nor is it reflective of what I am paying for. I am therefore requesting the following: 1. A call from a senior manager within 48 hours to discuss this matter directly. 2. A full review of my membership and a refund for services not provided as promised.