1 /5 Kasia Stelmach: Deeply disappointing.
I joined Club Lime specifically to work with a qualified physio/PT at Club Lime as part of my rehabilitation following a serious bike accident caused by a drunk driver. One of the key aspects of my rehab—advised and supervised by your own PT —involves specific mobility and tendon stretches that require me to be barefoot for a total of 5-10 minutes. This is medically necessary due to a foot injury involving a foot peg that pierced through said foot, limiting my ability to isolate toe movement feel understand my foot in space with shoes on to ensure proper activation of muscles when I train.
Despite this being done in a safe, clean, and appropriate area (on a mat which I personally clean after use), I’ve been repeatedly harassed by staff for following a rehab routine prescribed by a professional within your own network. Strangely, this policy is not enforced uniformly—I’ve regularly observed other members, particularly men lifting heavy weights barefoot, without being approached in deadlifting zones.
Beyond this, your facilities are in consistently poor condition:
• Sanitisation wipes are frequently unavailable, with little enforcement of hygiene protocols for equipment or mats.
• The bathrooms are unhygienic—at one point, vomit remained in a sink for an entire week before it was cleaned.
• I was told membership includes access to a pool, yet it’s often unavailable due to private classes or events that are not clearly communicated when joining.
This is not the standard of service I was sold, nor is it reflective of what I am paying for. I am therefore requesting the following:
1. A call from a senior manager within 48 hours to discuss this matter directly.
2. A full review of my membership and a refund for services not provided as promised.
