Commonwealth Bank St Ives Branch - St Ives (NSW)

5 /5 Anson Mai: I came to Commbank branch in St Ives to setup a bank guarantee. Ros helped me to clearly understand the process and details, and key points before I signed. She is dedicated and efficient, with extensive experiences and very approachable attitude. I got the documents and confirmation immediately. Ros performed a final check to make sure all details were correct. Much appreciated Ros for your customer services. Regards Anson

5 /5 Simon Parsons: I went into the branch here at St Ives earlier today, the first time in many years, and I have to admit I was a bit underwhelmed to have to scan a QR code before then being able to speak to anyone...my initial impression was that this was going to be a very impersonal experience. But I shouldnt have worried as I must say this was by far the most positive experience of customer service Ive had at any bank. Ros spent the time sorting out my issues in a highly efficient, courteous and personable way and she is an absolute credit to the team, as well as being a salient reminder of why we still need branches. This sort of quality customer service really differentiates this bank from the others in the shopping centre. Even the lady who greeted me after the QR scan was friendly and helpful. Well done Commbank St Ives!

5 /5 Jane Fiorenza: I would like to publicly thank Ros from CBA St Ives for the time and effort she has given me over the last few weeks to sort my parents accounts. Nothing was too much trouble and each time after speaking with Ros, I was confident that she would follow through with what had been said and ensure all details were finialised. Thank you Ros....

5 /5 Malcolm Yeoman: We went into the St Ives Branch to get advice about setting up a new savings account to receive a foreign transfer. We were totally blown away by the help we received from Ros. Her knowledge, particularly of international banking and exchange rates, directly improved our financial outcome and her friendliness and warmth simply made our day better.

1 /5 Sam Vine: A middle aged male clerk was rude and lacking in compassion when assisting my recently bereaved mother, who was simply trying to clarify her credit card situation. At such a sensitive time, she deserved patience and understanding, but instead was met with dismissiveness and unprofessional behaviour.