Vicki Tyler Im aware the local branches are either disappearing or downsizing to where there is fewer staff and longer waits ... however, amongst all the little irritations, I found a gem. Two other members of staff were helpful to our faces but never followed up on promised phone calls and updates etc. We stumbled upon a member of staff, Ms Kathy Hill, a Personal Banking Advisor and she was extremely helpful in the branch but she also made TWO much needed follow-up phone calls, at a later date. Ms Hill solved our problem and then made sure that we were satisfied and happy. We noticed; we appreciated the service and we thank you Ms Hill. Youre a stand-out gem amongst the pebbles and rocks. Don & Vicki
5 /5
