Fitness First Hornsby - Hornsby (NSW)

1 /5 nirdosh pokharel: I had a terrible experience with Fitness First. I was told my membership cancellation fee would be $195, but they took $245 from my bank account without my permission. This is dishonest and extremely unprofessional. On top of that, I am based in Melbourne, but my membership was with Fitness First Hornsby, which made it impossible for me to continue. Due to medical conditions, I could not work out, yet the club showed zero understanding. This is by far one of the worst gyms in Australia in terms of customer service and transparency. I strongly recommend others think twice before joining Fitness First.

5 /5 Leah Dal Bianco: Team member Sam is super helpful and had excellent customer service. He definitely went above and beyond to assist me with signing up and providing all necessary membership information. This gym has great staff and facilities. Thank you Sam and thank you FF Hornsby.

5 /5 Felicity Bingham: I have been training 5-6 days per week, at FF Hornsby for a few years now. I started training with my daughter, as I was very anxious about going by myself. After a few months my daughter slowed her attendance, which left me alone! I realised that most of the members were lovely, and made friends fast. I still workout alone, but knowing I have friends/ friendly faces there, definitely helps with the anxiety. And it is nice to break up a workout with a chat, even if it keeps me there longer than I should be. I was worried about muscly meat heads, hogging mirrors and people filming, but there is rarely any of that! If you are considering joining, I would 100% recommend. Mina, Steve and Mike are some of the amazing PTs, who I have come to know and trust. There are also lovely members who will help, if you need it. I attend during the peak hours (6:30pm- 8:30pm) each night, and like any gym, there can be a wait for certain equipment. I have learned to write up my routine to cater for a busy Monday and Tuesday night. On those nights, I avoid the machines that are always in use, and use the less popular ones. I have been reading through other reviews and want to add a bit of an opinion on the negative ones.. Membership- My daughter, being a teen, fell behind in payments and due to this, was charged fees, etc from the finance company, that looks after the memberships. Even she knows this was her own fault, and no fault of the club. She has since cancelled her membership to focus on year 12, and her job. All she had to do, was give four weeks notice and fill out a form. She was notified when her last payment would come out and that was that. The only reason you are charged extra fees, is if your account has insufficient funds. I have never had a problem with this. When I read and signed my contract, I saw that there is a maintenance fee of $7 that comes out quarterly. Read the contract, people! *There is a man who just recently left a negative review, I knew exactly who he was. I was standing at reception during one of his conversations with staff. He was incredibly rude, trying to say it was their job to talk to the finance company, not his. It is your PRIVATE account! The staff legally, cant do any more than what they told you. If your money is important to you, then just call and talk to the company!!! Nothing gives you the right to treat the staff like crap.* Staff- I will admit, over the years there have been a few members of staff that felt less approachable, but never anyone that was blatantly rude. A new manager started a month or so ago, and I met him a few weeks ago. He is lovely. Sam, Om and the others (forgot names) at reception are great. Hayden is the newest member of the team, and I noticed from day one, how warm and welcoming he is. Every member who walks in the door gets a smile and greeting, even if he is busy with another member. I even stop to have a chat with him, when I leave now. He is absolutely an asset to the club. Change Rooms & Equipment- The lockers have been replaced for some time now. All you need is a padlock, if you dont have one, there are shelves around the gym to stick your belongings in, and keep an eye on them. Yes, more often than not, the changerooms are "messy"... but this is a member problem, not a staff problem. If people cleaned up after themselves, it wouldnt be an issue. Sometimes, I do a quick clean up after girls, who have left wipes or rubbish lying around. The cleaners do come through at 9pm every night. I see them on my way out. Reformer Pilates started running about six months ago, and my friends love it. I am still too scared to try. The whole cardio section was replaced with brand new equipment a few weeks ago, and it is awesome. The class studio is about to have an overhaul, and there are rumours of the machines/ equipment being replaced after that. Smell- Seriously. It is a gym. People sweat. People smell. I have not noticed an overall bad smell. I do notice certain members that dont like to wear deoderant, and I avoid them. Once again, a member issue.

5 /5 David V: Graham who is the new manager has gone out of his way to solve a problem with my gym membership. He has the gym looking better than ever with more classes and a new layout that works really well. I take the effort to write this review because it is well deserved. Its also unfortunate that most people only bother to write a review when they have a negative personal experience with a business. Its a real shame because this gym deserves great reviews and is by far the best gym in Hornsby. Well done Graham and the team at Fitness First Hornsby.

5 /5 Sharon Maynard: The cleaners are doing a great job. I dont know who was cleaning the place before, but now I see them and the toilets and changerooms are greatly improved. Watched them wipe down the gym floor equipment today. Hornsby has also had new bikes, treadmills etc installed. But, we could do with a big ceiling or wall fan as the new machines have no personal fans on them. My one big complaint.