Fitness First Mona Vale Platinum - Mona Vale (NSW)

1 /5 Catalina Rosu: My mum has been going to this gym for a while now and has always loved the classes they offer which has helped her stay consistent in her health. Unfortunately, now my mother is suffering with PTSD and severe anxiety due to an incident in a reformer Pilates class with the trainer Narelle. She physically assaulted my mother during a class. She now has had multiple doctors visits and has not been able to attend these classes due to the unprofessionalism this lady demonstrated. Thanks to Narelle my mother has lost confidence and feels she is no longer safe to participate or be in the vicinity of this person as they assaulted her not once, but twice on the same occasion causing serious sciatica issues & ripping my mums fingers from the device being used when she has carpal tunnel, not knowing the clients condition & not allowing people to work within their limits. After this, my mother was humiliated on the microphone in front of everyone about my mothers inability (who is 50+ btw) to do the exercise like others (hence why she’s doing the class to get mobility & strength) What’s even more heartbreaking is that Fitness First has done nothing to protect my mother after she was assaulted in your class. No accountability, no proper follow-up, nothing to make her feel safe again. Not even an apology. She trusted your gym with her health. Now she can’t even walk into the building without feeling anxious and retraumatised. This isn’t just disappointing, it’s negligent. I hope Fitness First finally listens and takes responsibility before someone else gets hurt. This is not an allegation, there is video footage of this. Check your tapes. Your management is already aware. Further action has been initiated.

1 /5 stefano manuelli: Fitness First Mona Vale – Frustrating Membership Cancellation Experience I’m extremely disappointed with the membership cancellation process at Fitness First Mona Vale. What should be a straightforward and respectful process has been made unnecessarily difficult and time-consuming. Despite following all the required steps and providing notice, I encountered poor communication, delays, and a lack of transparency. It felt like the process was deliberately complicated to discourage cancellations. As a paying customer, I expected better service and more respect for my time and decisions. I won’t be recommending Fitness First to others based on this experience.

5 /5 igor utin: I have been a member of Fitness First family for more than 10 years now. And I just simply had to congratulate the company on signing the best manager possible. Seems like staff is happy to be here under her guidance! It’s like Bunning now, beating by 10% Team of personal trainer is incredible as well. The other day one of them gave me the best advice in the sauna regards my back and shoulders. Amazing 11/10. Highly commended. Not going to any other gym ever ✌️

1 /5 Natasha Hilton: The kind of experience you will have a fitness first goes a little something like this, fitness first instructor has a serious breach in code of conduct against a customer and what does fitness first do ? absolutely NOTHING, to the point where the supposed owner responds to a bad review calling the interaction alleged, rather than getting his facts straight and reaching out to the customer it is simply brushed under the carpet , while the customer is left violated the instructor continues to get paid and work in their environment while the customer is forced to miss classes alter their schedule because fitness first management can’t even address a serious issue. What an absolute disgrace you are fitness first.

1 /5 John Neff: I’m really disappointed with the experience here and feel the need to warn others. In the past week, an instructor (Narelle) twice touched me without asking one correction injured my back, and another time she grabbed my hands and forced my fingers back, which hurt me again. There was no apology, no acknowledgement, nothing. On top of that, she has repeatedly spoken to me rudely, called me out in front of the whole class, and made me feel uncomfortable and embarrassed. Her attitude is honestly shocking. What makes this worse is that her behaviour goes against several AUSactive Code of Conduct rules that all gyms and instructors are supposed to follow. She didn’t prioritise my safety, didn’t maintain professional boundaries, didn’t get my consent before touching me, wasn’t courteous or respectful, and didn’t consider my individual needs at all. Management’s compensation felt like a box tick, not an actual attempt to address what happened. No one should be touched without consent or made to feel humiliated in a fitness class. I hope this helps someone else avoid the same experience.