HARLI + HARPA ERINA - Erina (NSW)

1 /5 The Feels Club: Had such a disappointing customer service experience here on Friday 5/9… the only time I was spoken to was when I was handed a tray. I spent a good 15 minutes moving across the store, filling that tray with multiple items I needed for an event. Majority of this time I was the only customer in there and still nobody offered help, not once. Even when standing in front of one of the locked cabinets, there was an item I wanted to see in there but was made to feel like a ghost. One of the two workers even saw me looking in the cabinet and leaned in across me to place stock on a display, but said nothing at all. The other girl was behind the counter and several times I even turned to her to get her attention to help me and got nothing. In the end I had enough… I placed the tray on the ground and walked out. Suddenly the two workers came running to the front of store thinking I had left with the tray. So I turned to them pointed to the tray on the floor and said “I was going to buy all that but the lack of customer service turned me off” Do better.

5 /5 Sophie Borg: Honestly really love this shop! It’s nice to have an affordable jewellery store that sells quality products at Erina. Personally love buying stainless or surgical steel metals as they can be worn anywhere and dont change colour! Have already bought heaps and I’m sure I’ll be back :)

5 /5 Wafa Moussa: Very beautiful shop in Bankstown, such nice and helpful staff members. The shop is very put together and its laid out very nicely, it’s easy to navigate. The waterproof gold section is so lovely! Has lots of beautiful options and it’s hard to come across cheap gold waterproof jewellery put harli and harpa has that! 10/10 experience and accessories :)