5 /5 Altin Bey: I couldn’t be happier with my experience shopping at Luna Rae Jewelry. Their pieces are absolutely stunning — elegant, timeless, and crafted with such care and attention to detail. You can truly feel the quality and love that goes into every design.
Unfortunately, the earrings I ordered for my wife were a little small for her and there was a stone missing. Honestly, I expected to be given a hard time — especially since their policy clearly states that earrings are not accepted for return. But surprisingly, that wasn’t the case at all. They accepted the return without question and I received a prompt refund. Hanna was amazing throughout the whole process.
Customer service in general feels like a lost art these days, but when you come across someone with a positive, helpful, and kind attitude, it really transforms the whole experience — even if it starts off a bit negative. Positive vibes and kind energy is how you get people to remember you.
I would definitely refer others to Luna Rae purely based on my experience. Time to check out their other range now and see if I can’t find something else we can enjoy.
PEACE!