1 /5 Malik Awada: My friends and I visited the Marrickville gym recently, genuinely interested in trying the place out. When we arrived, we let the staff know we were new and wanted to do a casual session. One staff member told us, “No worries, we just need to do a health and safety briefing—have a seat.” So we waited.
Then another staff member approached and asked what we were there for (despite it being fairly obvious). We explained again that we just wanted to try the gym, but were then told that because it was 25 minutes before closing, we couldn’t be let in and would need an appointment.
We asked if we could do a once-off casual entry, and were again told no, due to the safety briefing requirement—which no one seemed willing to do, even though there were still 25 minutes left before close.
To make matters worse, one of my friends had been allowed in the previous day without an appointment, so the inconsistency was frustrating.
It came across as a case of multiple staff members not wanting to do the paperwork or take a few minutes to help out new visitors. For a gym trying to market itself as premium the customer service seriously missed the mark.
Won’t be coming back.