One Playground Marrickville - Marrickville (NSW)

5 /5 Journey Brown: One Playground Marrickville is hands down one of the best gyms I’ve been to! The atmosphere is energetic, welcoming, and truly motivating. The facilities are top-notch, and there’s a great sense of community that makes working out feel like a treat rather than a chore. A special shoutout to Xenia, who was absolutely fantastic. She was incredibly kind, accommodating, and an absolute pleasure to deal with. Her friendly and professional approach made my experience even more enjoyable. Whether you’re new to the gym or a regular, Xenia goes above and beyond to ensure you feel supported and comfortable.

1 /5 Serena Fu: This gym is getting worse — they’re onboarding heaps of new members while offering fewer classes. There are now no reformer classes on weekends, and only six group classes available for the entire Sunday. Don’t join. During the tour they’ll claim there are “over 30 types of classes” and “hundreds on offer each week,” but the reality is very different.

1 /5 Malik Awada: My friends and I visited the Marrickville gym recently, genuinely interested in trying the place out. When we arrived, we let the staff know we were new and wanted to do a casual session. One staff member told us, “No worries, we just need to do a health and safety briefing—have a seat.” So we waited. Then another staff member approached and asked what we were there for (despite it being fairly obvious). We explained again that we just wanted to try the gym, but were then told that because it was 25 minutes before closing, we couldn’t be let in and would need an appointment. We asked if we could do a once-off casual entry, and were again told no, due to the safety briefing requirement—which no one seemed willing to do, even though there were still 25 minutes left before close. To make matters worse, one of my friends had been allowed in the previous day without an appointment, so the inconsistency was frustrating. It came across as a case of multiple staff members not wanting to do the paperwork or take a few minutes to help out new visitors. For a gym trying to market itself as premium the customer service seriously missed the mark. Won’t be coming back.

3 /5 Mandy Anita: The gym is very crowded, and you must share equipment with everyone, including those in the PTS. The classes are good, but they tend to get fully booked, and when you request additional spin classes, they don’t seem to accommodate those requests. It’s very convenient for me to attend from my house, but I would prefer it if they offered the option to attend classes only.

1 /5 Elle Lee: I was signed up for a paid personal training package due to a miscommunication with a staff member. I thought I was only getting two free sessions (bc i took my friends n also I didn’t use 2 free sessions that comes with free trial at the beginning ), but later found out I had been fully enrolled. After realizing the mistake, I spoke with staff and canceled, filling out the proper form. Months later, I discovered that PT sessions had continued to be charged five times $800. I was told I might get a refund, but no one followed up. No emails, no calls. Eventually, I received a partial refund, with $89 withheld again, with zero explanation. All of this was due to their mistake, not mine. Terrible communication and handling. And the whole process has been incredibly stressful for me Thank you for the excellent customer service :)