Snap Fitness 24/7 Canterbury - Canterbury (NSW)

1 /5 Douglas Teixeira: The water cooler hasn’t been working for over three months. It only dispenses hot water and has been turned off for a long time. The instrument has also been broken for more than three months. These are simple issues to fix, but nothing has been done so far.

5 /5 shaik niyaz: Awesome Manager – Super Helpful! Had a great experience at the gym today, all thanks to the manager. Super friendly and really went out of their way to help me out— You can tell they genuinely care about the members. It’s little things like this that make a gym feel welcoming. Big shoutout to the manager for being awesome!

1 /5 Meire Gayer: I’ve been at the gym for 1 year, and unfortunately maintenance and overall hygiene have been getting worse for months. The drinking water station has been out of service for 4–5 months, and one of the machines has been broken for at least 2 months. I saw the gym reply to another member saying the part was ordered from overseas, but it’s difficult to understand how something so basic remains unresolved for such a long time, with no clear notice, timeframe, or solution. I personally drank water from the station before, but I stopped consuming it because there is no clarity on whether the water is filtered or coming directly from the tap. It also has a strange taste, and the water is usually warm or hot, with no option for fresh or cool water, which creates uncertainty especially for something essential that should be simple and clearly communicated. Membership fees increased after adding massage chairs and recovery equipment, but most of the machines are not working properly or are turned off, and this upgrade has not been matched with proper maintenance and overall cleanliness of the essential facilities. I hope the gym can pay more attention to regular upkeep, ensure the basics are functioning safely, and provide clearer communication for members. The conditions have been declining for months, and this does not reflect an environment that should prioritise well-maintained essential facilities and transparency

1 /5 Ladan Seyed Zadeh: I really wish I’d never signed up for this gym, such a disappointment. I have a medical condition during my periods that prevents me from doing physical activity. On the very first day before signing up, I explained this to the manager, and she agreed to freeze my membership for one week each month. However, the second time I requested it, she started charging me to freeze my membership!!! something that was never mentioned before. The gym itself is also disappointing. The water machine hasn’t worked for a long time, so I’ve had to bring my own water from home. As for the equipment, even the most basic gyms have a fly machine, but surprisingly, this one doesn’t. When I asked the manager about it, she said they removed it because there wasn’t enough space. Regarding other members, while many are respectful, some behave in ways that make the environment uncomfortable, like talking loudly to themselves or wandering around with very strong body odor. On several occasions, I had to stop my workout because of this, and there was never any staff member available to report it to. When I asked the manager to cancel my membership and explained my medical condition, even though I hadn’t used the gym for two months, she still kept charging my account for another month and told me I’d need to provide a doctor’s note. Overall, I really regret joining this gym. It’s been a terrible experience, and I definitely won’t be coming back.

5 /5 Vanessa Huynh: Love this gym so much! Got all the equipment you need for a great workout and the facilities are well kept after. Afrin is such a sweet manager and I can see she’s really passionate about this gym.