St.George Branch Eastwood - Eastwood (NSW)

1 /5 kerry: A very bad branch. One tall, thin, male Chinese staff . No service. None. Attitude. Customers will treat you with indifference when they have a very troublesome situation. One of the worst people I have ever seen bar none. I hope this staff will meet someone like him to serve him when he goes to do his business...He can feel the experience for himself。。If you have some problem or trouble. The attitude of some staff is a disaster for you. Adding fuel to the fire

5 /5 Julie Cusack: A fabulous local branch for my elderly mother. Special (more than special) mention to Narelle and Rhonda who are the loveliest most helpful ladies ever. Also thank you to Bing and more recently Claire who assisted Mum. Your kindness to my mother is so appreciated. Thank you

5 /5 Junhua Xue: My wife and I really appreciate with the home loan service from Penny. She is so friendly, approachable and helpful. I am not sure if we need another loan soon but would definately recommend people to reach out to Penny for loans.

1 /5 Nancy Nuh: I visited the branch to close my account and waited for assistance from a teller(Rhonda). However, because the account had a credit balance, the teller informed me that I could not close it. I offered to settle the outstanding balance immediately, but she stated that she was unable to assist with that, which I found confusing. Eventually, she referred me to a specialist/advisor, and I was asked to wait for over an hour. When I finally met with the advisor, I explained my situation, and he was able to resolve the issue quickly. I find it difficult to understand why closing an account, a simple process, required such a lengthy wait and unnecessary steps. It’s frustrating that I had to endure over an hour of waiting for a solution that could have been addressed much more efficiently. This experience has been the most disappointing customer service Ive encountered.

1 /5 a: The lady with black long hair at the first desk is very RUDE. I still have not finished my enquiry yet she asked me to leave because she said the next customer has arrived. The consultant is unprofessional either. He was unable to help me to find a simple bank statement. He asked me to call telephone banking for help which is laughable while i was in the branch..