Victoria Buckley - Sydney (NSW)

G C I advise all customers to avoid this store. I had a Seiko watch, barely 7 days old and the band fell apart. I went back to ask for a refund and was told the watch needs to be sent away for repair. I said I am not sending a watch away for repair when I just paid $700. This store has a set of policies that they think overrides consumer law. The staff weren’t one bit helpful at all. I’ll now lodge a complaint with their Head office. I would never shop in these stores again. I end up going back to Southland and the salesperson pretended she didn’t remember me. Had the audacity to say the Frankston store didn’t re-link the watch properly when it was this salesperson in Southland. Thankfully I managed to receive a full refund, which is what the Frankston store should have done in the first place. If the managers took the time to read these reviews and reply they’d understand that customers need to be treated with more respect. And also I don’t appreciate staff at Frankston laughing thinking the whole thing is a joke. I’m not surprised Product Review has a 1.7 star average for this company. I suggest everyone read your consumer rights with regards to refunds. A store cannot take these rights away.

Ingrid Jeri Great service by Paola who went far and beyond to help us. Excellent service and great customer service. Will definitely be coming back. Thanks Paola!!

Stephanie Barone The products and range at this store is lovely, very delicate and sweet designs. I was served by swanie who went above and beyond. The service was exceptional and he was so helpful. I will definitely be coming back and would recommend them!! Wonderful experience!

Merrilyn Stanger Last night , December 8, I had outstanding service, young girl , Maddie , she did not rush me , helped me decide gorgeous earrings , a real star …… Both friendly , kind as closing . Thank you girls , love that store ! A must visit as I got a 4 for $20 earrings , rings . Stunning range .

AanchalNagara Moran I would like to make formal complaint on business name Kohinoor Sister. For the disgusting service to me lack of customer service,unprofessionalism, no responsibility taken for any change of circumstances and no communication by the seller to customer. Disagreements made by business on their personal terms without informing the customer on their purchase. As there was agreement for my items to be posted on 25/3 Monday which has not been completed did not receive any communication from this business and have not received any tracking no. This business also posted BRIDAL outfit on the social without any consent also withheld of deposit as well on the outfit. So please everyone be careful. Disgusting service by this business never came cross anyone like this. Please do not take their word for an answer. No proof shipping has been received by customer for any reassurance. They definitely made my wedding preparations very hard and stressful without any reason will never be coming again. As long they receive the payment they don’t care about anything else please be careful shopping with this business. Please invest your hard earned money in better business. No apologies or responsibility was taken by this business or any sign improvements even till now