1 /5 Jazmine Saboune: The trainers are great — genuinely kind, supportive, and easy to talk to. Unfortunately, the cancellation process was difficult, frustrating, and emotionally exhausting.
When my circumstances changed and I tried to cancel, I was repeatedly encouraged to “suspend” instead, despite clearly stating multiple times that I was unable to continue and that I wanted to cancel. I was then advised that the termination fee would be approximately $1,900. After a lengthy negotiation process, this was reduced to $560 — which was still a significant amount to pay just to exit the contract. Regardless, I am grateful for this. This process took about 4 months to finally settle.
The gym itself is quite small and the classes and equipment lack variety. Considering this, the ~$90 weekly fee (for one training session a week and access to gym facilities, which does not remain open after hours so is difficult for people with intense working schedules) felt excessive for what was actually offered.
As someone with little experience with gyms, this was a tough lesson. Since then, I’ve learned there are better facilities available with clearer terms and better value for money.
I strongly encourage anyone considering signing up to read the contract very carefully and explore other options before committing.