Beauty Warehouse Hair & Beauty Supplies - Mortdale (NSW)

5 /5 Teegan Mayhew: I’m in love with my little kit. Products are of high quailty. Very compact in the cute little case for storage and or travel. Value for your money with the amount of products you get this kit is 100% worth it. Will purchase from this store again and im in WA

1 /5 Lauren T: Terrible experience with this company. Made an order to support an Australian business despite being able to purchase the same product elsewhere for 25% of the price.Shipping time frame given 3-5 days. Day 6 no shipping info called customer service was told items not in stock, that happens but no communication. Call goes.on all items in stock except 1, great can you send overnight? Sure they tell me but its Friday so you will recieve Monday or Tuesday, no problem. Tuesday comes still no package and no shipping info. Call again, items shipped today. Question if overnight shipped was told no. Questioned why not shipped Friday as promised, was told due to no stock. Advised I was told all in stock except one item, was told I was wrong and misunderstood and only 3 items of 7 have been sent. At this point I was done. Questioned why this is now my fault, why the poor communication and why item stock has changed, why not sent when promised. Requested refund and clearly provided all the reasons this was unacceptable as a wholesaler to businesss. Recieved a text apology the next day including a we hope you order again. Not a chance poor communication on all levels. I recommend you purchase elsewhere. Please note the response from business below is in no way factual or accurate. Did I have stern words with the sales rep, yes, only after he told me I misunderstood previous communication and attempted to blame me for the issues. Zero communication was initiated by the business until after I requested a refund at which time they sent the below msg (direct copy and paste) Dear Lauren, Re: Beauty Warehouse Refund We sincerely apologise for the misunderstanding in this situation as we have casual staff helping at the moment. Although we take full responsibility, this situation is not part of our usual service, and we are embarrassed by the inadequate communication to you. We hope you will shop with us again. In the meantime, we have processed the paypal refund for $104.21 which is for the products not supplied less the 15% discount. Once again please accept our sincere apology and we hope to service you soon. Sincere regards, Hayette Hasham

5 /5 Lisa T: Ive been purchasing my stock from Beauty Warehouse for over 6 years now, and I cant recommend them enough! The customer service is outstanding; the staff are always friendly and eager to help. They offer great prices, easy communication. Ive especially appreciated how they assist with holding stock when they can for me and ensuring that I get exactly what I need. If youre in the beauty industry, this is definitely the place to go for all your supplies! Lots of love from the Blonde Gypsy Tanning team!

5 /5 Dale Baker: Today I went to get some advice on a colour and Alex could not have been more helpful! It’s not often these days you get great customer service so when I do, I make sure I share. Thanks Alex for all your knowledge and help. Very much appreciated.

5 /5 Anastasia Coulson: I love this supplier. They are very accommodating and have the best products and prices