3 /5 Sasami M: I’ve been coming to this clinic for laser treatments for the past year, and overall, my experience has been alright. However, I’ve noticed some inconsistencies in the service standards between different therapists. Some of them seem to rush through the session, while others really take their time to ensure every spot is covered and check in with me regularly to make sure I’m comfortable and tolerating the treatment well. I believe it would be great if there was more consistency across the staff in terms of service quality.
Additionally, I was a bit frustrated when I found out at the end of my last session that one of my prepaid treatments had already been used up, as I wasn’t informed beforehand. If I had known, I likely wouldn’t have proceeded with the session, as it wasn’t necessary for that particular area. Transparency around the remaining sessions would be appreciated to avoid any surprises.
That said, my favourite therapist is Jess. She’s always thorough and attentive, and I truly appreciate her care during the treatments.