1 /5 Claudia Parker: I’ve been going to HairtoHair since it opened.
I’ve never expected a lot in terms of customer service and on the majority of occasions I’ve been kept waiting in my chair or at the basin! But, I’ve come to expect that and accept it because the prices are generally reasonable and I reasoned that, that’s what you get if you want cheap!
Now, in terms of pricing, yes, they are reasonable BUT the pricing is not consistent and I found I was getting charged a different amount every time for the same service. More fool me… I kept going back!!!
That is, until my last visit, I had my usual regrowth and blow dry and decided that I also needed a hair trim. As usual, I was kept waiting while more people were told to come and take a seat! The clincher for me this time was the price, $159 for regrowth, blow dry and cut!!!
Dont get me wrong, I know this is not that much, but, it is compared to their advertised prices and for the level of service you get.
Needless to say I’m NEVER going back.
When I questioned the price I was told that was correct $45 - regrowth, $50 - blow dry and $60 - cut.
I advised that I had never been charged that much before and that they need some consistency in pricing, that I was disappointed and that I wouldn’t be back. The response I got had little or no care factor AND when I told Kate I wasn’t happy and I would leave a review, she told me I was “slack”. Well this is the sort of comment that just exemplify the attitude!