1 /5 Aman saini: Possibly the worst customer service experience I’ve had, I walked down to the shop as it’s in walking distance to me, the shop online shows open and so did the front door, the door happened to be locked with no one in sight and all you can see inside is a chair with hair all under the chair so I assumed it’s been used recently.
After seeing that sight i thought I gave the store a call incase they’re on break, a lady picks up and I see her pop out from the back of the store, I cut the call and waved at her so we could simplify the communication.
She walked up to the door with a dis interested face and looked annoyed to see me, anyways I asked her that I wanted to get a hair trim and she went on to tell me that the eftpos machine isn’t working and I will need cash, I mentioned to her that I don’t have it on me but I can go get after, she said no I can’t do that because someone before did that and went on to tell me that I can go get the money while she cleans the hair under the chair.
In all fairness I understand the eftpos machine not working and cash being the only option but the store is literally empty, not a person in sight, instead of building a loyal customer you’ve lost me at the entry, it’s sad to see someone open a hair dressing shop and expect it to just work without any experience of customer service, I’m Sorry Joanna but you actually have to learn customer service before you think of running a business of this sort, I can see why your shop was empty, I can see why people have given the reviews they’ve given!
Its time to look in the mirror and see the problem!
Best List 6 Hair Salons in Carlton, NSW
