1 /5 Michelle Panov: Disappointing and Inappropriate Haircut Experience
I visited your salon today with clear expectations, having brought inspirational photos as well as a reference photo of how my hair was previously styled. What I received instead was a cut that can only be described as a 1990s schoolboy mushroom cut—completely outdated, unflattering, and nothing like what I asked for.
What makes this more upsetting is that I had communicated to the stylist that I am currently undergoing chemotherapy and immunotherapy, and that I wasn’t ready for a full buzz cut. Despite this, it seems the stylist either didnt understand or disregarded my concerns. I suspect a language barrier may have contributed to the miscommunication, but regardless, the result is devastating.
The haircut I received was not only inappropriate given my current circumstances, but it also left me feeling more self-conscious and upset than I have in weeks. I could have saved the $59 and had my partner use clippers at home for a better result.
The suggestion that my hair could be “fixed” with colour or products was dismissive and, frankly, insulting. No styling product can correct a poor cut. For a salon that markets itself as a specialist in “just cuts,” this experience raises serious questions about the training and standards of your staff.
I am extremely disappointed and am requesting either a refund or some form of accountability. I hope you take this feedback seriously—not just for me, but for others who might walk through your doors during vulnerable moments.