1 /5 Zo Cher: I had been on the waiting list for over a month to get an appointment with Alex, and I was thrilled with the highlights they did. After that, Paris had been taking care of my hair, and I’d been returning every 6-8 weeks to cover my greys and refresh my highlights and face frame.
This time, I came in for my usual root touch-up (without bleach), nothing drastic, and mentioned that I thought my hair looked a little orange and asked if we could fix it. Instead, I walked out with my entire head covered in a dark colour, completely erasing the highlights I had spent months maintaining.
During the "consultation," which barely felt like one, I was asked only two quick questions and was told my hair might feel a bit darker afterwards. I trusted that this meant a subtle adjustment,, not a drastic transformation. I went in with bronde hair and left as the darkest brunette I’ve ever been. When I expressed my disappointment, I was told over and over that, "now your hair looks even." But that’s not what I asked for, I’d been getting foils and highlights for months, so why would I want all of that covered?
I left feeling devastated and had to cancel plans that evening because I didn’t feel like myself. I’ve never cried over my hair before, because its just hsor right, but this experience genuinely left me in tears.