Secrets Shhh Maroochydore (Sunshine Plaza) - Maroochydore (QLD)

5 /5 bryze odonnell: My partner and I had an amazing experience at Secrets SHH Jewellery in Maroochydore! Hayley, and Sarah were incredibly welcoming and helpful. They went above and beyond to ensure my partner and I were given the best experience during such an exciting time in our lives. We are over the moon with my ring and definitely could not recommend the two girls enough, we will be back! I highly recommend visiting this gem of a store – you won’t be disappointed!

5 /5 Emily TD: I had a wonderful experience at Secrets SHH Jewelry in Maroochydore! Hayley, Sarah, and Shonte, were incredibly friendly and helpful. They made the whole shopping experience so enjoyable, offering great advice and assistance in finding the perfect pieces. The collection is beautiful, and I couldnt be happier with my purchase. Highly recommend visiting this lovely store!

1 /5 Rhozheina Edmonds: Dropped my ring off to be fixed as the diamond had come out. The lady delt with originaly was Lovley and explained the process and she would have it sent off and repaired a week later I got a call from another sales assistant who had terrible customer service she told me the ring was unrepairable ? And I could come in a by another (upgrade I think the words were she used ) I explained I wanted my ring back she snapped at me and said well most people don’t want them posted back , they just leave them there. I explained to her that ring was sentimental while doing this was made to feel like I was a second class citizen for even having to ask for its return. The ring has been returned and I will have it fixed buy a jeweller but the customer service I received has put me off shopping at secrets again to be honest I didn’t even want to pick my ring up from her.

1 /5 Johnson TL (TL): Two part Review rating indicative of post sales support Gail and the sales ladies at Sunshine Plaza were amazing when I bought the ring and again today in trying to assist me with an issue, unfortunately without luck. Five starts to the Sunshine Plaza team! ☆☆☆☆☆ That said Louise at online sales repair centre, when I returned my ring four months after purchasing was anything but helpful, quite condescending and has tainted my experience completely. I bought this on 30 December, wore it on New Years eve to a civilised night out of a few drinks and a meal, and put it back on again on 28 April the day the stone fell out at home. Let me be very clear I dont wear any jewellery other than ear studs on a dialy basis, and when buying this was told it was an everyday piece. Clearly not. In a nutshell, I was told in writing, on receipt of my return, the jeweller review would take 3 to 5 business days - 9 business days later I called to follow up, Louise took much time to even work out who I was and what piece of jewellery I was calling about (that, in and of itself suggests too many returns). The discussion progressed to how I must have done the damage, the tone was quite accusatory and in additon was quoted half the purchase price to fix something I wore once. Keep the ring, your disinterested service, your lack of (your timeframe) response and your shoddy workmanship! I DO NOT RECOMMEND AT ALL PURELY FOR THE LACK OF AFTERSALES WARRANTY AND AFTERSALE SERVICE. Stay away!

5 /5 Yvonne Farragher: Such a great experience at Secrets Shhh Sunshine Plaza! Robin couldnt have been more helpful every step of the way. My new rings are beautiful and fit perfectly. I recommend this store highly and if I could give Robin more than 5 stars, I would. She was very knowledgeable and made the experience so much fun! Many thanks.