Kelly Burns New customer today. Was a walk in & they fit me in quickly. Lovely sweet lady did my lashes. Very sweet, gentle & informative
Thank you for your great work!
5 /5
Kacie Webb Great pricing and service! Always happy after leaving here. Special thanks to Sukhman, she always does such a lovely job of shaping my brows!
5 /5
Ranjana Dutta We have been regular customers for the last 2 years and have been happy until now. The Google page shows that they close at 9pm but we still thought of calling them before we went there.
We were told by the lady on the phone (not the owner) that they close at 8pm. Fair enough, we said we could reach by 7:50 pm at the earliest, and asked if they would would be able to service us? She enquired if we were regulars to which we responded that we are. We offered to come in another day, but she said the girls working there will be informed that we will reach around that time and that they would service us.We rushed there exactly at 7:50pm, shutters were closed. We tell them that we were informed to come in and that we could get the service.
SUKHJIT (bad manners and rude) told us that we should allow them to go home and that they are closed. We do understand that it was their shift was ending, and the only reason we had come in at all was due to the lady on the phone informing us that we could get there at 7:50pm. Funny how she sounded as if we were holding her hostage, when all we did was listen to the instructions provided to us over the phone.
Very poor co-ordination amongst the staff members, Sukhman tells us to keep calling the number repeatedly, but no one answered our calls, although we could hear conversations amongst themselves on the phone as we were kept waiting. There was zero accountability on their part as a business, and instead were passing blame onto one another.
If Manpreet (the owner) was there, I am sure she would have handled this better. We were told that she is overseas. Manpreet, please hire people with better customer service. Sukhjit is a shame!!
VERY VERY DISAPPOINTING BEHAVIOUR.
Please note the times listed on Google below:
Located in: Westfield Knox
Address: 1040/425 Burwood Hwy, Wantirna South VIC 3152
Hours:
Closes soon ⋅ 9 pm ⋅ Opens 9 am Fri
Updated by this business 7 days ago
Phone: 0423 757 786
1 /5
grace jean I’ve been getting my lashes done here for a year now and never had any issues. The staff are so sweet and friendly, and the vibe is always great. i really do recommend
5 /5
Pinky Desai Pathetic service. Booked me for specialised service. Kept me waiting for 1 hour after the appointment time passed. Keep giving me excuses for the time. Finally talked with the service lady who was still another 1/2 away from the shop.
No sorry nothing… they think it’s just okay to wait for 90 mins .
No professionalism at all.
1 /5