Annys Jewellers Frankston - Frankston (VIC)

G C I advise all customers to avoid this store. I had a Seiko watch, barely 7 days old and the band fell apart. I went back to ask for a refund and was told the watch needs to be sent away for repair. I said I am not sending a watch away for repair when I just paid $700. This store has a set of policies that they think overrides consumer law. The staff weren’t one bit helpful at all. I’ll now lodge a complaint with their Head office. I would never shop in these stores again. I end up going back to Southland and the salesperson pretended she didn’t remember me. Had the audacity to say the Frankston store didn’t re-link the watch properly when it was this salesperson in Southland. Thankfully I managed to receive a full refund, which is what the Frankston store should have done in the first place. If the managers took the time to read these reviews and reply they’d understand that customers need to be treated with more respect. And also I don’t appreciate staff at Frankston laughing thinking the whole thing is a joke. I’m not surprised Product Review has a 1.7 star average for this company. I suggest everyone read your consumer rights with regards to refunds. A store cannot take these rights away.

Henry Fantastic customer service and incomparable jewellery quality. I am very happy with my bracelet. Leesa was very patient and willing to go above and beyond when I needed assistance in picking out pearls. Thank you Leesa and team :)

Edna Tan I had an absolutely wonderful experience with Gregor at APM Monaco. I went in with my son, and Gregor immediately made us both feel welcome. He took the time to chat with my son, making him feel included and engaged in the process, which I truly appreciated. Gregor was warm, attentive, and genuinely invested in helping me find the perfect piece of jewelry. He listened carefully to my preferences, patiently showed me a variety of options, and shared his expert advice without ever making me feel rushed. Thanks to his guidance, I found a beautiful piece that I truly love and will treasure for years to come. Thank you, Gregor, for your outstanding service and for making our visit such a special and memorable experience.

Matthew Dowell I had a fantastic experience with Erté Mae Jewellers. Terry is an exceptionally talented artisan with impeccable craftsmanship—every detail in the ring was flawless. Terry is a pleasure to work with: communicative, professional, and clearly passionate about his work. I highly recommend Erté Mae to anyone looking for beautifully crafted, custom jewellery.