1 /5 vineeth vk: I’ve been a member here, but recently had a very disappointing experience. I received a call from the gym where I was spoken to in an accusing manner and told that I had “let my mates in,” even though they hadn’t verified any identity or facts. They claimed they had seen footage of me speaking to someone, which was completely incorrect.
After several follow-ups, I asked them to provide the video they were referring to. Instead, they eventually sent me just a single photo — and it clearly wasn’t me. It was a completely different person. Accusing a member without proper verification and then providing incorrect evidence is unprofessional and unacceptable.
I hope the management reviews their communication and investigation practices, because situations like this make members feel disrespected. I’m sharing this so potential new members are aware of how incidents may be handled.