1 /5 Stephy Y: I have written a late review, but here to warn newcomers of the greed of this gym. The staff here has called me and said that I can do a trial for 1 week before signing up. I was given 2 keys, one for me and my partner for the cost totalling $200. The staff has informed me they will charge me but refund me if I hand them back the keys after 1 week if I didn’t like the trial at the gym. I was in a rush because I spoke to her for 45min so I signed the ledger and left.
1 week later I decided that the gym was small, unorganised and location was difficult to get to - it was not for me. I went to return the keys to a different staff, and she said that the keys are non-refundable. I explained the situation of how the other staff saying that I could get a refund and that’s the only reason I would pay $200 for a 1 week trial. The staff said, it’s a firm no because the terms I signed is non refundable. I was so upset I lost $200 with no sympathy from the staff. She was speaking in an extremely rude and arrogant tone, smiling at me and treating me like it was my own mistake. I was on the verge of tears and asking whether they can reconsider because it was the other staff that misinformed me and it was a lot of money taken from me for 1 week. A male staff appeared and told me to leave as I was overreacting and overwhelmed with the situation and my behaviour was not acceptable. Well, I just got scammed, of course I’m upset. I highly recommend no one join this rip off gym who takes your money at any given opportunity and belittles you with 0 sympathy, absolutely appalling.
I saw few reviews of members having trouble cancelling their membership, I am not surprised.
I’ve joined fitness first, good life and revo, had no issue whatsoever with cancellation.