aptus health & fitness - Camberwell (VIC)

1 /5 ava: The absolute worst experience I’ve ever had trying to cancel a gym membership. Don’t go here it is not worth the trouble to cancel. I never normally leave bad reviews for anywhere but this was truly so terribly upsetting. I first sent my cancellation request on the 28th of Aug, and received and email saying my request was confirmed and thought all was well and good until I was charged for the next two billing periods, I then tried to get in touch multiple times, calling in the middle of the day but no one picked up my calls, and returned them hours later when I was no longer available. After the most recent call, I got an SMS message stating that they had emailed me on how to continue with my cancellation and then directed me to complete another cancellation request form which would mean I need to pay for the next billing period as well which is wildly unfair. I then finally got in touch with a representative who was nothing but rude and tried to make me feel like this was entirely my fault because I ‘didn’t complete the cancellation request form correctly’. Again, that is ridiculous, that should be your responsibility to notify me of that so I can correct it. I was also told I would have received a separate email with details on how to proceed with my cancellation after the one I sent in August, which I had not at all, and it was not in my spam either. I have now sent in another cancellation request because that is my only option but I have never been more upset with a business before. I was very disappointed because this seemed to be a lovely facility. I am a uni student, I don’t have the kind of money that allows me to waste it on a gym membership that I was not using. I sincerely hope you reconsider how exploitative this process is to cancel and improve it for your other patrons because this was extremely frustrating. Have a lovely day.

5 /5 Natasha Venizelos: I was on the hunt for a new gym when my previous one closed down. This was a much more challenging task than anticipated… After many trials, my husband and I found aptus! We have been coming for about four months and have had a really positive experience. We love that its kept super clean. The equipment has been updated numerous times already. Its busy and has an atmosphere but you can always get equipment. Set up for lifting. The owner, Michael, is very friendly, and Molly always greets us with a big smile and a chat. And we have booked several sessions with PT Michael, who is super knowledgeable and has been fantastic. Thanks Team!

5 /5 Greta Briedytė: Fantastic gym with a great atmosphere. Reformer instructor, Daniel Jaime, is truly outstanding, knowledgeable, and always encouraging. I feel stronger after every session!

5 /5 William Laity: Aptus is such a good gym! I highly recommend it without any hesitation. I was a member for around 12 months and reluctantly had to leave when I moved from Melbourne recently. The facility has a really cool industrial but clean vibe, with a bunch of different sections to train in depending on what you’re doing. The equipment is great quality, with heaps of different machines and accessories. During the 12 months I was there, the gym went through a few upgrades and layout changes — the owners are always looking to improve, which I really appreciated. The staff and owners are very nice and welcoming, as are the members. The overall vibe is friendly and social. The bathrooms were always clean, and the sauna/steam room was an awesome feature — I used it heaps, it was cleaned regularly, and most of the time I had it to myself. Contrary to a few other reviews, the cancellation process was super easy. I just sent them an email, got a link to a quick form, filled it out (took 60 seconds), and my membership and direct debit were cancelled straight away. Very hard to stuff that up. If you’re in the area and looking for a great gym, as someone who lived locally for seven years and tried multiple others, Aptus is hands down the best by a long shot. Highly recommend!

1 /5 Louay Ghashash: Scammy Gym, we are trying to cancel membership to our son, with no luck. The manager is keep asking us to provide membership number and email for our son, but we don’t have this information. Despite numerous of calls and emails with the gym, the arrogant owner seems more interested in keep charging our credit card and provide no assistance to us to cancel membership. I would avoid at all cost