ASH JEWELLERS - Clyde North (VIC)

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.

Jarrod Very helpful sales staff, not pushy. Good understanding of their products! Reasonably priced and decent range!

Tayla Mckinnell From start to finish, my experience with Mitch and Ralf was nothing short of exceptional. Designing a custom engagement ring is a once in a lifetime process, and they treated it with the care, creativity, and attention to detail that it truly deserves. From the very first consultation, Mitch and Ralf took the time to understand my vision, guiding me through every step with patience and expertise. Their knowledge and craftsmanship are second to none! They explained the design process clearly, offered thoughtful suggestions, and ensured every detail was considered. I felt completely confident and supported the entire way through. When I received the finished ring, I was absolutely blown away. The quality, precision, and artistry were beyond anything I could have imagined. It’s clear that Mitch and Ralf are true masters of their craft, and their passion for what they do shines through in the final piece. I cannot recommend nor thank them enough. If you are looking for jewellers who combine world-class skill with genuine care and professionalism, Mitch and Ralf are the ones to trust!

elissa griselda The best service ever The staff is amazing They wrap the present for me Rizwan is a legend and sabina she absolutely lovely. The store very clean and professional 10/10