ASICS South Wharf Factory Outlet - South Wharf (VIC)

5 /5 Antoine Flores Gracia: The customer service was excellent! Lachie was especially fantastic. He carefully checked my footsteps and recommended the best model for my feet. He was professional, attentive, and made sure I got exactly what I needed. Couldn’t be happier!

5 /5 Sophie Mengelkamp: Had a wonderful shopping experience from Darren! He was insightful about the product range and was able to provide the right shoe for my partners needs. As were not from Melbourne, Darren also gave us great tips about the city! He made the whole shopping process easy, and also gave us great advise on socks (they are super comfy Darren!) Next time we are in Melbourne, well be coming back.

5 /5 Janelle Tan Wan Lu: Heard so much about Asics’ shoes for plantar fasciitis and people with flat foot concern. Walked into this store to check out what they had, was so thoroughly impressed by Tiffany’s service and knowledge about shoes. Learning the difference of the shoe cutting for different shoe type for the GT2000 series and how comfort and type of shoe can truly make a difference to comfortable day to day walking and sports performance. She even did a foot analysis and foot measurement to come out with an even more accurate personalized recommendation.

5 /5 Ursula: Visited a few weeks back, was actually planning to get NB but Im so glad I popped by next door before getting anything. Ive flat feet so finding comfy shoes can be a challenge; Lachie was very helpful, patient and kind. Its been a long time since Ive met a retail associate this patient. He assessed my gait before helping me narrow down my choices and even brought out a huge pile of shoes for me to try. Super happy with my purchase!

5 /5 Mia H: I recently visited ASICS South Wharf without any intention to purchase anything - but that changed after meeting Kim Jun, who provided the best customer service I’ve experienced in a long time. Kim Jun was incredibly attentive to my mother and immediately noticed that she might need a wider fit to accommodate her bunion. Without even using any measuring devices, he confidently suggested her correct size and brought out a pair for her to try. Much to our surprise, his recommendation was absolutely spot-on - the shoes fit perfectly, and my mum, who always thought she was a size 7, discovered she’s actually a comfortable size 8! After seeing how knowledgeable and genuine Kim Jun was, I decided to look for a pair myself. I explained my past experience with another ASICS model that didn’t quite suit my needs - it was too soft for walking long distances and had caused some discomfort - this was the recommendation from a previous employee using the FootID. Kim Jun listened carefully, asked the right questions, and recommended a model that would provide better support and firmness. We even chatted about an older ASICS pair I loved years ago, and he managed to find the modern equivalent - it was exactly what I’d been searching for! Kim Jun went above and beyond, making sure my laces were adjusted properly for my wide feet, and even found the right men’s equivalent size when my preferred style wasn’t available in women’s. Despite us taking nearly an hour of his time (and running into his lunch break), he remained patient, cheerful, and genuinely passionate about helping us find the perfect fit. Kim Jun is truly an asset to the ASICS team. His expertise, professionalism, and kindness made our visit such a positive experience. I’ll definitely be recommending him to family and friends - if you need proper shoe advice or fitting, go see Kim Jun at ASICS South Wharf!