Brookline Group - Essendon (VIC)

Noman Ashraf Incomplete business information

Sumeet Malhotra 10 out of 5. Truely amazing. Staff at branch is do helpful and ready to help at all times. We needed help with some changes to our home loan. Girls went out of their way and made sure our query was resolved. We even forgot to provide approval for the changes before they expire. They called us and reminded us and went again through the process with a big smile. Special thanks to Jo.

sunhwa park I first got to know Howon Cha through my sister’s recommendation, and I’m so grateful I did. From start to finish, he was professional, patient, and approachable. He explained every step of the mortgage process clearly, answered all my questions, and made the experience smooth and stress-free. I truly appreciate his guidance and support, and I would highly recommend him to anyone looking for a knowledgeable and trustworthy mortgage broker.

Peter Lin I would rate this experience as a 0-star if I had the option. The staff member assisted me by verifying my ID, but failed to take the necessary next step of contacting the fraud team on my behalf. As a result, I spent over two hours on the phone trying to resolve the issue myself. After all this time, I was advised that I would need to visit the branch again for further assistance, which was extremely inconvenient. Additionally, I found the phone waiting time to be exceptionally long—far longer than expected, even longer than the wait times at Centerlink. I am truly disappointed with the lack of support and the time wasted in trying to resolve an issue that should have been handled more efficiently. I hope you take this feedback seriously to improve customer service in the future.