1 /5 Ell Gan: I had gone in on 27/04/2025. I have been a customer here for 2 years. I purchase my mental health tablets from here, which you’d imagine is VERY important. From the beginning, I was told said tablets will ALWAYS be on hold for me out the back with my name on it. Today I went in to collect a bottle and was told “I don’t always have the bottles on hold for you and I have not ordered any, I will contact you when we get them”. When asked again when they would be in she replied in an abrupt manner “I said tomorrow or Tuesday”. I was happy to wait, but the way I was spoken to has led me to not come back. This is appalling as I was promised to always have a bottle for me out the back. This has happened 3 times now due to selling my held bottle to other customers or simply not ordering them when they said they would. The woman working today was awfully rude & I also heard her snickering about me to another customer as I walked out. I will NEVER go back here and not to mention, they are selling prescription natural medication ILLEGALLY without a script. As my tablets are prescription only. I have a script from my naturopath but was never asked for it.
Absolutely disgusting. This is my second run in with this rude lady. Terrible customer service.